ch 19 building effective teams Flashcards
people working towards a goal whose work is coordinated by someone else
group
people working towards a common goal who coordinate their work amongst themselves
team
attributes of effective teams
-goals
-contributions
-environment
-leadership
-assignment
-listening
-conflict
-decision making
-self-evaluation
issues affecting team function
-intergroup conflict
-dualism
-power and control
-use of individuals for skills/strengths
-group relationship
-emotions
-trust
-diversity
-critiques
5 guidelines for acknowledgement
-specific
-personal
-sincere
-public
-timely
viewing a situation as right/wrong, black/white
dualism
3 major components of a smoothly functioning team
-mutual trust among members
-strong sense of team identity
-sense of team efficacy
part of SBAR: The nurse identifies the patient, the physician, the diagnosis, and the location of the patient.
situation
part of SBAR: nurse information relevant to the current situation, mental status, current vital signs (all of them), chief complaint, pain level, and physical assessment of the patient.
background
part of SBAR: describes problem the seriousness of the situation. Any specific changes in the patient’s condition should be described.
assessment
part of SBAR: nurse can make a request of the physician or suggest specific action such as a medication, laboratory work, or an x-ray examination. The nurse could also request that the physician come and evaluate the patient.
recommendation
3 parts of unconscious reactive response
-judgment
-blame
-demands
3 parts of conscious reflective response
-i think
-i feel
-i want
potential communication rhythms
rhythm:
-sender to receiver (message sent to active listener)
non-rhythm:
-sender to sender (both messages sent, no receiver)
-sender to no receiver (message sent with no response)
-no sender to receiver (no message to awaiting person)
-receiver to receiver (silence, no messages sent)
