Approaches to staffing(1.4.1) Flashcards
Introduction to staffing
Effective human resource management (staffing) is important to business as it ensures that the organisation has the right people in the right roles with the right support with opportunities to succeed
What will good staffing and support lead to?
higher productivity more profits and a positive work environment
human resource management-right people role and support-higher productivity - more output for input-efficiency
human resource management-right people role and support-higher productivity - right training motivated strong management skilled-product quality and customer service increase-corporate culture brand reputation sales revenue/revenue increases-profit increase-business corp objectives/targets/performance
Staff as an asset vs cost
Some senior managers see
employees as a source of competitive advantage (positive)
other senior mangers see their staff as a potential cost that needs to be minimised (negative)
What are zero hour contracts?
is a type of contract that has a minimum of zero hours a week
any work is not guaranteed
this means that employee’s income can fluctuate and they are only informed what their working week will look like a couple of days in advance
What is staff turnover(labour turnover)?
this is measured by the number of staff that leave a business in
the time of year
Staff as an asset
staff can be seen as an asset to a business as they bring knowledge skills and expertise to the business
staff can increase productivity drive innovation and enhance customer service all of which contribute to the success and profitability of the business
staff can help to build a positive reputation for the business through their interactions with customers, suppliers, and other stakeholder
Common features when treating staff as an asset
permanent contract off job security
business will often develop staff skills with training
salary financial security
builds loyalty from staff
General costs associated with staffing
recruitment and selection costs
pay salary/wages
bonuses
benefits
redundancy payment
common features when business treat staff as asset
flexible contract/zero hour contract
minimal training offered
lower pay commonly at hourly rate
often lead to high staff turnover
What is flexible working?
the development of a culture where workers are equipped to do
different roles or where they work in a range of employment patterns
Four ways to develop a flexible workforce
part time and temporary
multi skilling
outsourcing
flexible hours and home working
What is multi skilling?
the process of training workers to fulfil multiple job roles within a business
Multi skilling advantages
business utilise workforce more efficiently reducing labour costs and increase productivity
can help improve patient outcomes in healthcare industries as worker with broader range of skills can provide more comprehensive care
Multi skilling advantages
may require significant investment in training and development
may not be appropriate
may not be appropriate for all job roles especially those that require a high level of expertise
What is part time and temporary work?
part time someone may only need to work tow or three days a week
temporary someone shows up for work when the business needs them
Part time and temporary advantages
can help business to attract and retain talent especially staff who value work life balance
may improve productivity as staff can work during most productive hours and avoid distractions
Part time and temporary disadvantages
can create challenges in terms of communication and collaboration
especially if staff are working remotely
monitoring ad managing can be more difficult
What is flexible hours?
allow employees to schedule working hours around individual needs and accommodate commitments outside of work
usually involves working some set hours with remainder hours organised according to employees needs
What is home working?
advances in communication tech has enabled larger proportion to work from home
use tools such as email video conferencing etc
Flexible hours and home working advantages for the business
smaller or fewer premises may be required reducing costs
high quality workers may be attracted from wide geographical area
may be more productive if isolated away from distractions
Flexible hours and home working disadvantages for the business
cost of equipping workers with technology to work remotely may be significant
may be less opportunity for collaboration between workers reducing innovation
careful monitoring will be required to ensure remote workers remain focused on tasks
Flexible hours and home working advantages for the employee
commuting costs such as train fares are eliminated
stress reduced as a result of not having to travel to work
some flexibility may be possible allowing workers to manage other commitments
Flexible hours and home working disadvantages for the employee
staff may feel isolated from colleagues
household costs such as electricity and heating may increase
a healthy division between work and home life may be difficult to manage
What is outsourcing?
when a firm contacts another business to perform certain tasks or functions which allows for a significant increase in working capacity when needed
