Recruitment selection and training(1.4.2)

Question 1

What is recruitment?

Answer 1

the process of finding and selecting workers

Question 2

What is the goal of recruitment?

Answer 2

to create a pool of qualified candidates who can be considered for the role

Question 3

What is selection?

Answer 3

the process of actually choosing the best candidate

Question 4

What is the goal of selection?

Answer 4

to hire the most suitable candidate

Question 5

What are the five stages of the recruitment and selection process?

Answer 5

define the role
source
advertise
receive applications
selection

Question 6

Define the role in the recruitment and selection process

Answer 6

business should determine exactly what is required for their business which is done by developing a job description and person specification

Question 7

What is a job description?

Answer 7

outlines the responsibilities and requirements of a job

Question 8

What is a person specification?

Answer 8

looks at the qualifications skills person qualities and experience needed

Question 9

Determine best source of candidate in the recruitment and selection process

Answer 9

a business can advertise a role internally externally or both

Question 10

What is internal recruitment?

Answer 10

selecting employees who already work within the business

Question 11

Internal recruitment advantages

Answer 11

already familiar with business culture and processes-can adapt to role quickly, little need for induction training
good understanding of candidates strengths weaknesses skills and aptitude-less risky as external abilities unknown
opportunities to progress can be motivating for existing employees-improve loyalty and commitment
cheaper and quicker to promote or redeploy staff

Question 12

Internal recruitment disadvantages

Answer 12

can lead to conflict or resentment-may affect motivation and working relationships
further vacancy is created when employee is promoted/redeployed-external recruitment may be necessary
limited number of suitable applicants ma be available internally
missed opportunity to inject new ideas skills or experience into business

Question 13

What is external recruitment?

Answer 13

when the business looks to fill the vacancy from outside the business

Question 14

External recruitment methods

Answer 14

newspaper advertising
online advertising
referral
job centre
career fair
head hunting
specialist trade publication
agency

Question 15

Advertise in the recruitment and selection process

Answer 15

businesses with a strong social media following can use platforms to advertise jobs at a very low cost reaching a wide audience

Question 16

Receive applications in the recruitment and selection process

Answer 16

collect information from potential candidates
someone within the firm must be nominated to manage the application process they will draw up shortlist of candidates

Question 17

Selection process in the recruitment and selection process

Answer 17

usually will be an interview with some assessment tasks

Question 18

Recruitment and selection training costs

Answer 18

all of these will increase costs for business
impacts overall profitability and later competitiveness

Question 19

Recruitment costs

Answer 19

expenses in the process of hiring-advertising, recruiting interviewing and screening candidates
high labour turnover increases these

Question 20

Training costs

Answer 20

costs related to the training of new or existing employees-cost of trainers training materials and facilities
training must be effective as if it does not showcase expected results-employees will face even more training or take longer to learn new skills which increases overall costs

Question 21

Selection costs

Answer 21

look at expenses related to the process of selecting candidates-background checks, visa costs fro those required etc
high labour turnover also increases these costs as this expenditure becomes more regular

Question 22

What is on the job training?

Answer 22

training taking place while employees are working in their role

Question 23

On the job training advantages

Answer 23

tailored to that specific job and responsibilities-more practical and relevant to their duties/company needs
cost effective as takes place during work hours-learning new skills and knowledge while working

Question 24

On the job training disadvantages

Answer 24

may be susceptible to increase errors while learning impacting quality or customer service
can disrupt the workplace-increased time and effort for the new employee
not always effective-more staff turnover and lower brand reputation

Question 25

What is off the job training?

Answer 25

training takes place outside of the workplace
e.g workshop, seminar, conferences or online courses

Question 26

Off the job training advantages

Answer 26

new skills and knowledge from outside the workplace-fresh perspectives which may mean departmental improvements-competitive increase
training can be tailored to employees specific duties and can even be reward for high performing workers
can be cheaper(online/webinars)

Question 27

Off the job training disadvantages

Answer 27

expensive-travel and accommodation required for employees
employees may miss their working hours-lower productivity
may not be directly applicable to their responsibilities at work-meaning it is not meeting firm needs and so may be unnecessary cost