3.5.3 Human resources 🕺✨

Question 1

Why do employees skive or quit jobs?

6 reasons

Answer 1

Job is not with expected

mismatch between job in person

little training or feedback

Little Growth or enhancement opportunities

Feeling devalued

Loss of confidence with senior team

Question 2

What may help a business improve productivity?

Answer 2

Lean production

Question 3

What is labour productivity?

Answer 3

Total output/total number of workers 

Question 4

What is productivity?

What does it measure ?

Answer 4

A proper input per hour

the output per worker

measures that efficiency of workforce

Question 5

What is Growth?

Answer 5

increase in Productivity to reduce average cost per unit to produce

Question 6

What are the six factors that influence the levels of labour productivity?

Answer 6

quality of fixed assets such as equipment

Skills ability motivation of work force

Methods of production

Organisation

extent of training

External factors reliability of suppliers

Question 7

What is the labour turnover calculation?

Answer 7

Number of employees leaving
/average number of employees *100

Question 8

What do we compare the labour turnover calculations to?

Answer 8

It’s a total number of employees that work at the business - Historical figures

Question 9

What is labour turnover calculation is a measure of?

Answer 9

Performance

Question 10

What do some departments naturally ?

Answer 10

Higher turnover - context important

Question 11

what may a high labour turnover be due to?

Answer 11

Poor recruitment
week induction
low pay rate

Question 12

What happens if there is a rising figure of the labour turnover? 

Answer 12

Will flag up any issues and tell the business to investigate workforce practices

Question 13

What are the 4 factors that may influence labour turnover?

Answer 13

Type of business -
seasonal labour turnover
employ temporary staff

economical conditions - down turn ? low labour turnover

Growth? High LT - due to transferable skills and opportunities

Labour mobility - Transferable skills

employee loyalty 

Question 14

What is the absenteeism calculation?

Answer 14

Number of workers lost through absence/Total of possible days workEd * 100

Question 15

What does the absenteeism cal show ?

What is it caused by ? 

Answer 15

Low staff morale
low job satisfaction

Poor management
stress
lack of recognition
Poor working conditions

Question 16

What is the cost of absenteeism?

Answer 16

Lost orders
lost output
poor customer relations

Question 17

How can we reduce absenteeism increase productivity , retention and reduce turnover

Answer 17

Financial rewards - Increased pay rates
Profit share schemes

Bonuses and Commissions

Performance-related pay

Attendance rewards

Loyalty bonuses

Paying workers more or sharing profits may increase commitment and effort leading to higher output and productivity

If financial rewards are greater than those of other employers staff are less likely to want to leave

Bonuses and commissions are only paid when they have been earned or if targets have been met

Attendance and loyalty rewards may improve the intrinsic motivation of workers as they feel valued

Question 18

What are the four ways we can increase productivity and retention and reduce turnover and absenteeism?

Answer 18

Financial rewards
Employee share ownership
consultation strategies
empowerment strategies

Question 19

How many employee share ownership reduce absenteeism and turnover

Answer 19

Rewarding managers with shares
- increase their commitment to achieving objectives

Employees who own shares in the business may work harder - take less time off as they have a financial stake in the success of the business

Question 20

How many consultation strategies increased productivity retention and reduce absenteeism? 

Answer 20

Consultation is when employers obtain views of the employees when making decisions

Workers are likely to feel more involved - less likely to take days off work

Question 21

What are the three types of consultation?

Answer 21

Pseudo - consultation- Management makes decisions and inform employees for a representative employees have no power to influence

classical consultation involves employees - through representatives allows employees to have an influence on management decisions

Integration - Democratic method of decision-making

Question 22

What are the 5 empowerment strategies may help increase productivity and retention and reduce turnover absenteeism?

Answer 22

Training 🏋️‍♀️ - equips them with skills needed for advanced tasks

Provided with necessary resources - Allows them to make improvements

handover authority- confident to make own Decisions and explain themselves

inspire confidence -need to feel confident in the new role if not it can lead to hesitancy

provide feedback - this allows them to build from their mistakes

Question 23

What is empowerment?

Answer 23

Providing employees will autonomy and responsibilities to make their own decisions

Question 24

What does Empowerment allow employees to do ?

Answer 24

solutions find their own solutions making them more independent