2.2g Labor, SD>GTS, SLA, Ownership Assignment Options

Question 1

Labor Options

Automatically Approve Inside / Outside Labor Transactions?

Answer 1

Specifies whether inside/outside labor transactions should be automatically approved.

Question 2

Labor Options

Allow Mismatched Craft and Labor When Reporting Actual Labor?

Answer 2

Specifies whether Maximo will allow the craft and the labor to be different when a user reports actual labor.

Question 3

Labor Options

Automatically Approve Invoices Created from Labor Transactions

Answer 3

Specifies whether Maximo will automatically approve an invoice generated by a labor transaction.

Question 4

Labor Options

Future Labor Transaction Tolerance in Hours

Answer 4

The Amount of time in the future that labor transactions can be entered.

Question 5

Service Desk Options > Global Ticket Solution Options

Apply solution to related global tickets?

Answer 5

For tickets related to the same Incident (Solutions application), allows Symptom, Cause, and Resolution to be overwritten.

Allows analysis to be made on the number of tickets (Service Requests) that are resolved by a solution

Question 6

SLA Options

Allow Application of One / Multiple SLAs?

Answer 6

For the selected site, specifies whether Maximo will limit the application of service level agreements (SLA) to just one, or whether it will allow more than one service level agreement.

Question 7

SLA Options

Allow Multiple SLAs Based on Ranking / Commitment Stringency?

Answer 7

This option is enabled only if Allow Application of Multiple SLAs?, above it, is selected. For the selected site, specifies how multiple SLAs are to be applied.

Question 8

SLA Options

Use / Disable Calendar for Calculating Escalation Point Condition?

Answer 8

For the selected site specifies if calendars will be used if the Escalation originated from an SLA.

Question 9

Ownership Assignment Options

Check Person Availability

Answer 9

Check availability when selecting owner – option applies to specified site.