2.2a Service Address Options

Question 1

What is a Service Address?

Answer 1

Physical location where Labor or Crews are sent to perform work

Question 2

Does a Ship To address qualify as a Service Address?

Answer 2

No

Question 3

Does a Bill To address qualify as a service address?

Answer 3

No

Question 4

What data level are Service Addresses at?

Answer 4

Organization level
* Can also be associated to a site

Question 5

Where are Ship To, Bill To, and other types of addresses defined?

Answer 5

Organizations application

Question 6

What are the 3 components of a Service Address?

Answer 6

Address fields
Formatted address
Latitude (Y) and longitude (X) for spatial positioning

Question 7

A Service Address can exist in a multilevel hierarchy - True or False

Answer 7

True

Question 8

What are the components of a Service Address?

Answer 8

Prefix
Street name
Street type
Suffix
House number
Apartment

Question 9

For a Service Address, where is Street address format defined?

Answer 9

Organization Options > Service Address Options

Question 10

Define a Service Address

Answer 10

Represents the location of 1 or more assets or physical locations for a customer
Identifies the location of the asset and informs field crews on how to navigate

Question 11

What are the Organizational options that can be configured for a Service Address?

Answer 11

• Address Master
• Service Address format
• Coordinates
• Street address format
• Create service addresses for child records of assets and locations?
• Always prompt when a service address changes on work orders and service requests?

Question 12

Service Address Organization Options

Address Master

List choices

Answer 12

Use the Service Address application
or
Use an external or GIS address system

Question 13

Service Address Organization Options

Service Address Format

List choices

Answer 13

Use the format defined in the Service Address application
or
Do not use a defined service address format

Question 14

Service Address Organization Options

Coordinates

List choices

Answer 14

Latitude and longitude
or
X and Y

Question 15

Service Address Organization Options

Street Address Format

List choices

Answer 15

• House number, prefix, street name, street type, suffix, apartment
• Prefix, street type, street name, suffix, house number, apartment
• Prefix, street name, street type, suffix, house number, apartment

Question 16

Service Address Organization Options

Create service addresses for child records of assets and locations?

Describe this option

Answer 16

Different service addresses can be created for child records of assets and locations

Question 17

Service Address Organization Options

Always prompt when a service address changes on work orders and service requests?

Describe this option

Answer 17

Warns users that they are changing the service address information of the work order or service request that is inherited from a location or asset.

If this option is not selected, users are warned that they are changing the service address information of the location or asset that is associated with the workload or service request.

When warned, the user must confirm the service address code of the work order or service request.