The People Side of Change

Question 1

Wat zijn de vier verschillende “change preferences”?

Answer 1

Question 2

Verklaar het Kübler-Ross model.

Answer 2

Vijf fasen van rouw:

1. ontkenning
2. woede
3. onderhandelen
4. depressie
5. aanvaarding

Question 3

Leg het “Switch” model uit.

Answer 3

• Direct the rider
• Motivate the elephant
• Shape the path

Question 4

What are the principles of co-creation?

Answer 4

• Bring the “whole systeem” in the room
• Find common ground
• The knowledge is in the system
• My view is not the only one possible
• Trust the process

Question 5

What is the “golden circle”?

Answer 5

Start with “WHY”.

Question 6

Wat zijn de element van het ADKAR model?

Answer 6

• awareness of the need for change
• desire to support and participate in the change
• knowledge of how to change
• ability to implement required skills and behavior
• reinforcement to sustain the change

Question 7

What are the factors that influence the success of the element, awareness?

Answer 7

• a person’s view of the current state
• how a person perceives problems
• credibility of the sender of awareness messages
• circulation of misinformation or rumors
• contestability of the reasons for change

Question 8

What are the factors that influence the success of the element, desire?

Answer 8

• the nature of the change (what change is and how it will impact each person)
• the organizational or environmental context for the change (his or her perception of the organization or environment that is subject for change)
• each individual person’s situation
• what motivates a person (those intrinstic motivators that are unique to an individual)

Question 9

What are the factors that influence the success of the element, knowledge?

Answer 9

• the current knowledge base of an individual
• the capability of this person to gain additional knowledge
• resources available for education and training
• access to or existence of the required knowledge

Question 10

What are the factors that influence the success of the element, ability?

Answer 10

• psychological blocks
• physical capabilities
• intellectual capability
• the time available to develop the needed skills
• the availability of resources to support the development of new abilities

Question 11

What are the factors that influence the success of the element, reinforcement?

Answer 11

• the degree to which reinforcement is meaningful and specific to the person impacted by the change
• the association of the reinforcement with actual demonstrated progress or accomplishment
• the absence of negative consequences
• an accountability system that creates an ongoing mechanism to reinforce the change

Question 12

What are the 3 phases of the Prosci Change Management Process?

Answer 12

1. Preparing for change
2. Managing change
3. Reinforcing change