PMM 6E Chp. 6

Question 1

Venue

Answer 1

Sites of facilities

Question 2

Meeting Venues

Answer 2

Convention or Congress centers
Hotels
Conference centers
Cruise ships
Art galleries
Movie theatres

Question 3

Convention or Congress center

Answer 3

Multi-purpose facility that hosts meetings, public, and industry trade shows and large events.

Question 4

Conference Center

Answer 4

Designed to provide the optimal learning environment and are dedicated to educational and training meetings.

Question 5

Complete Meeting Package (CMP)

Answer 5

An inclusive per person/per day package including guest rooms, meals, continuous refreshment breaks, tech, meeting space, service charges and gratuities.

Question 6

Residential

Answer 6

Full service facilities (includes meetings and sleeping rooms) located in metro area or suburban locations

Question 7

Non-residential

Answer 7

Facilities that are full service but have no sleeping rooms. They may be connected or close to a hotel

Question 8

Ancillary

Answer 8

Facilities that are part of a larger complex. They may be floors or wings of a conference center, hotel or resort

Question 9

Corporate

Answer 9

Facilities owned and operated by a corporation for internal training

Question 10

Resort

Answer 10

Full service facilities (includes meeting & sleeping rooms) that also have significant amenities such as golf, fitness and spa

Question 11

University

Answer 11

Full service facility (may or may not have sleeping rooms) located on college campuses for university and outside groups

Question 12

Convention Hotel

Answer 12

Located near or connected to the convention center. These hotels can be categorized as full or limited service, resort or airport

Question 13

Limited Service Hotel

Answer 13

Located either downtown or in the suburbs. Attract regional visitors looking for a low cost stay. Have no F&B, limited meeting space, and no staff for valet, room service or other services.

Question 14

Resort Property

Answer 14

Outside of metro area and in secluded areas. Number of guest rooms and suites. Meeting space and necessary services. Upscale recreational facilities.

Question 15

Airport Hotel

Answer 15

Attached or located near major airports. Serve mostly transient travelers, staying for a few nights in the area. Host large or small meetings with F&B, AV and other services.

Question 16

Cruise Ships

Answer 16

Major advantage is they offer an all inclusive, up front package pricing.

Question 17

Other Attractions

Answer 17

Museums, Zoos, Art Galleries, Amusement parks, restaurants, public libraries. Offer standard meeting services and event packages

Question 18

University Facility

Answer 18

Encourages learning and high level engagement. Some have full service conference center on campus. May lack F&B variety, inability to rearrange rooms and limited parking and housing

Question 19

Sourcing Categories

Answer 19

Room Block
Meeting Space
AV
F&B
Transportation
Spend
Profile of attendees

Question 20

Request for Proposal (RFP)

Answer 20

Invitation to bid on a specific meeting’s business. The written meeting specifications document prepared for facilities to assist them in evaluating the appropriateness of their property for the group.

Question 21

3 Phases of RFP process

Answer 21

Creation of RFP
Solicitation of proposals
Evaluation of the return proposals

Question 22

Destination Marketing Organizations (DMO)

Answer 22

Convention and visitors bureaus (CVBs) assist meeting professionals with the venue sourcing process. The primary goal is to market and promote the destination and its hospitality offerings and attractions.

Question 23

DMO primary areas of responsibility

Answer 23

Sales
Marketing
Service
One of the benefits of a DMO is the amount of time and money saved by the meeting organization during the sourcing process

Question 24

General Manager

Answer 24

Senior staff member at the property and is ultimately responsible for the overall success of the sales and service of the venue.

Question 25

Director of Marketing

Answer 25

Responsible for assisting the meeting professional in promoting the property and the destination to its attendees

Question 26

Convention Service Manager (CSM)/Event Manager (EM)

Answer 26

Coordinates all of the meeting professional’s needs before, during and after the meeting. Responsible for communicating and coordinating catering, hotel front desk, meeting room sets, housekeeping, security, AV and official services contractor within facility

Question 27

Meeting Event Order (MEO)

Answer 27

Detail of all of the specific requirements of each individual function and the requirement of each department in the venue.

Question 28

Banquet Event Order (BEO)

Answer 28

Details all of the food, amounts, staffing requirements, location, set up and tear down instructions, and any additional unique needs for food service.