PMM 6E Chp. 10

Question 1

Registration

Answer 1

Encompasses data management for the entire meeting or event. The primary goal of registration is to create a positive experience for the potential attendee that will continue to the end of the meeting

Question 2

Housing

Answer 2

The process of providing accommodations for the attendees which means understanding their expectations wants and needs.

Question 3

Application Service Providers (ASP)

Answer 3

Offer customized services as well as in-house systems customized specifically for the host organization

Question 4

Registration Process

Answer 4

Pre-meeting/event
Onsite
Post-meeting/event

Question 5

Software as a Service (SaaS)

Answer 5

Web-based registration systems centralize attendee data and make it accessible from anywhere.

Question 6

3rd Party Vendor

Answer 6

Individual or company offering a valuable tool, service, or resource to contribute to the meeting’s success.

Question 7

Registration Categories

Answer 7

Attendee
Exhibit staff
Suppliers
Customers
VIPs
Board or committee members
Vendors
Meeting staff
Media
Student/faculty
Government
Speakers
Guests

Question 8

Pace Report (a.k.a. Build-up Report)

Answer 8

Provides a snapshot of registration activity at any given time, based on guidelines established during registration set-up. It analyzes and compares registration trends against historical data and anticipated values.

Question 9

Room Block

Answer 9

The total number of sleeping rooms that is utilized and attributable to a meeting and the size and content of the room block should be determined prior to contracting with each hotel

Question 10

Elements of Building a Room Block

Answer 10

Group History
Guest room types
Rates/hotel mix
Peak & shoulder nights

Question 11

Peak Night

Answer 11

The date that the meeting has the highest demand for rooms, typically the highest attendance date of the meeting

Question 12

Run of House (ROH) rooms

Answer 12

Minimal room type request thus rooms are assigned at random and based on availability at the time of check in

Question 13

Single Room Type

Answer 13

Room for one person with one bed of single, double/full, queen, or king

Question 14

Double

Answer 14

Room for 2 people with one bed or double/full, queen or king size

Question 15

Double/Double

Answer 15

Room for 2 people with 2 beds of single or double/full size

Question 16

Triple

Answer 16

3 people occupying a double/double room

Question 17

Quad

Answer 17

4 people occupying a double/double room

Question 18

Parlor Suite

Answer 18

hotel living room, usually with a sofa bed connected to an adjoining sleeping room

Question 19

Parlor Suite + 2

Answer 19

hotel living room with 2 connecting rooms identified as singles, doubles, or double/double

Question 20

Cut-off Dates

Answer 20

A designated date when a hotel will release any unsold sleeping rooms in a room block and make them available to the general public. Usually 3 - 4 weeks before the first arrival date.

Question 21

Attrition

Answer 21

The failure to occupy all contracted rooms within an allowable shortfall, which requires financial compensation from the host organization to the hotel. Typically the contract will specify a percentage of the room block that must be achieved.

Question 22

Slippage

Answer 22

Reduction in the number of rooms used from the original reserved block.

Question 23

Walk/Relocation Clause

Answer 23

Protects the attendee holding a confirmed room reservation from being denied accommodations upon arriving and being relocated to another hotel

Question 24

Comps

Answer 24

Complimentary hotel rooms. Offered on a ration basis and awarded post-meeting based on the total number of paid rooms occupied.

Question 25

Commissionable Rate

Answer 25

Provides a total cost with a commission included that may be paid to the sponsoring group.

Question 26

Rebate

Answer 26

A set dollar amount rather than a percentage.

Question 27

Rooms Outside the Block (ROB)/Rooms Outside the Contract Hotel (ROCH)

Answer 27

A ROB/ROCH is any room that is occupied by an attendee but was not booked through the housing reservation system

Question 28

Housing Pirates (e.k.a. Poachers)

Answer 28

Unauthorized, unaffiliated housing providers that offer rooms at reduced rates to attendees often under the guise of an affiliation with the meeting.

Question 29

Incentive

Answer 29

A concession or reward for booking within the meeting block. Can be monetary, which provides a way for an attendee to measure the value or benefit. Can help persuade attendees not to book outside the block or outside the contracted hotels.

Question 30

Common Housing Reports

Answer 30

Summary of reservations
Pickup report
Rooming list for designated sub-blocks
Pickup by sub-block
Rooms available to date

Question 31

Room Audit

Answer 31

Cross-checks the names of guests in the hotel against the most current registration list.