EICM 9E Domain E

Question 1

Interview Questions

Answer 1

Based on job criteria
Ask the same questions for all candidates
Determine the weighting for each of the questions & skills in advance
Use behavioral questions that ask how the candidate previously approached typical employment related situations
Be aware of questions that do not meet local regulations regarding acceptable interview questions and avoid using them.

Question 2

Selection Process Timeline

Answer 2

Before Start Date
2 months - job is posted
6 weeks - Applications are reviewed and candidates to be interviewed are selected
5 weeks - 1st round of interviews are conducted. Reference and background checks are conducted
4 weeks - Offers are made and accepted. In some cases, regret letters are sent.

Question 3

Orientation

Answer 3

Provides staff and volunteers with a familiarization tour of your organization and event. Important process during set up for an event, when crews of on-site staff and volunteers may need to understand more about your organization and the event being hosted.

Question 4

Orientation Topics

Answer 4

Mission Statement
Meeting or event features/details
The fit of the meeting in the organization’s goals/objectives
Job descriptions/roles/responsibilities
Applicable legislation
Workplace health and safety procedures
Organizational structure
Organizational contact list
Organizational policies & procedures
Communication protocols
Available equipment and tools
Meeting or event plans
Workplace incentives or reward programs
Special organizational or event partnerships

Question 5

Coaching Sessions

Answer 5

Focus on personal growth and help employees and employers stay in good, regular communication. May be held fairly frequently especially for new employees. This is a good time to mentor staff and discuss daily challenges and opportunities to improve.

Question 6

Performance Review

Answer 6

Conducted on a recurring basis and documented. Should cover overall performance, highlight areas of strength and success and draw on improvements from previous coaching sessions

Question 7

Ideas for staff recognition

Answer 7

Public acknowledgement
Certificate of accomplishment
Handwritten letter of thank you card

Question 8

Ideas for volunteer recognition

Answer 8

Public acknowledgement
Certificate of participation
Handwritten letter of thank you card or phone call
Letter of recommendation
Eligibility for incentive prize
Complimentary registration for the event

Question 9

Role of a Leader

Answer 9

Align staff and volunteers behind the vision for the meeting. They delegate tasks, monitor progress, provide course correction, lead by example, and model good judgement.