OTC Counselling

Question 1

What is a must ask every time?

Answer 1

What have you tried so far

Question 2

3 Ways Patient can initiate OTC encounter

Answer 2

Describe symptoms
Ask specific question
Request Product

Question 3

Steps of counselling

Answer 3

1. who is the patient
2. have you seen an MD
3. Assess symptoms (get to tell you about it - probe)
4. Contemplate tentative course of action in head
5. Assess patient health status (questioning may differ with age)
6. State your recommendation. Relieve concern, reassure in what they’re doing, non-drug could be used in wait and see situation
7. Provide info on proper use (focus on getting the right drug over how to use it - is in package)

Question 4

Open vs closed ended questions

Answer 4

Open when want broad answer, closed for direct answer

Question 5

How many side effects should be discussed

Answer 5

Mention 2-3 s/e. two explained better is better than 6 rushed

Question 6

When do you refer to MD?

Answer 6

Symptoms become severe, persistent and minor, yound and elderly.