Management Flashcards
Which theory is the “ADIME of management”?
Management by objectives theory
Participative
The 5-step MBO Process
You want to establish goals and objectives with employees so they feel valued.
Which theory has an Autocratic leadership, it focuses on rank in the company and is based on the belief that machinery increases productivity and decreases the cost for the consumer.
Managers want to increase the quality of products and efficiency.
Traditional/Classic theory
This is “classic” to today’s economy.
What is Herzberg’s theory?
Two-Factor theory
Hygiene factors (is something that you do daily (maintenance): working conditions, coworker relations, rules, policies, hourly rate, salary.
Motivational factors: achievements, recognition, the job itself, personality growth, etc. (things that motivate you to come to work)
What is the theory that has subsystems that work together to help the whole system function properly? (everybody working together for the same common goal)
3 parts: input, transformation process, output
Input: resources, textbooks, information, research
Transformation process: activities with the ORG that get the work done (operations, activities, methods)
Outputs: products, services, or goods created by the ORG
Systems Approach Theory
This theory is also known as behavioral theory,
decisions are made together in a group/work environment
make employees feel important and valued
Humans relations theory
Ouchi is also known as ____.
everyone’s opinions affect everyone
a decision made by everyone (consensus) = affects those in the decision-making process
theory Z
What is Maslow’s hierarchy of needs?
3 types of needs:
basic needs
psychological needs
self fulfillment needs
What are Hawthorne studies based on and who made it?
based on the theory that work breaks increased productivity
also based on the theory that watching people work can alter their behavior
made by Elton Mayo
Expectancy theory
“I EXPECT to do well on ERP (eat right prep)”
Made by who?
Effort, performance, reward
Made by beer and vroom
What is MacGregor theory?
Theory X and Theory Y
What is McClelland’s Achievement theory?
APA needs
need for achievement
need for power
need for affiliation
What is the scientific management theory?
Focus on getting the job done quickly and at maximum efficiency
the goal is to find the fastest way possible to do tasks
another goal was to hire people that actually had the correct skills to get the exact job done
developed by Taylor
What are the 4 functions of management?
planning: policies and procedures
organizing: organizational chart (relationships between functions and positions), staffing
directing (delegating)
controlling
in menu mechanics what does “dog” represents?
lowest in popularity and sales
eliminate the food item because it is not popular nor making money
in menu mechanics what does “puzzle” represents?
low popularity, but highest profit
the goal is to lower the price of the meal
