Lecture 2 Flashcards

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1
Q

Leader vs Manager

A

Leader is someone with a vision (inspiring others, developing new approaches ) and the Manager is the person who deals with the daily problems. However, in reality these roles are often reversed and interlapping.

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2
Q

Trait approach

A

An approach that thinks leaders are born with talents and abilities for leadership. Select the ‘right’ people for leadership position rather than train them. Leaders exhibit special attributes that make them great leaders.

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3
Q

Leader Behaviors

A

Ohio State University Study - a list of leader behaviors followers came up with

- Initiating Structure - defining tasks, focusing on goals
- Consideration - trust, respect, relational
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4
Q

Path-Goal Theory

A

Leaders motivate followers to accomplish goals by establishing the paths to the goals

Four Leadership Behaviors:

1. Directive
2. Supportice
3. Participative
4. Achievement-Oriented
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5
Q

Leader-Member Exchange (LMX)

A

Defined as the quality of the working relationship that is developed with each follower. This model has shown that in a relatively short period of time, leaders decide who is in their ‘in-group’ and who is in their ‘out-group’

- People in the 'in-group' receive better salaries and are trusted more by the leader
- An effective working relationship with your boss predicts performance, job 
      satisfaction, organizational commitment, motivation, and lower turnover.
- People in the 'out-group' are not poor performers but do not go far and beyond to 
       complete their work
- You can consciously choose to be a part of a certain group, and out-group 
      members might have reasons for not being so involved and motivated (for instance 
      things at home take more time)
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6
Q

Development of LMX

A

Development

- Role taking
- Role making
- Role routinization
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7
Q

Managing your boss (LMX)

A
  • Find out what ‘good’ looks like to make sure you meet expectations
    • Ask your boss what kind of follow-up they want
    • Examine and adjust to your boss’ style
    • Tell your boss when you feel you haven’t been fully heard
    • Become aware of other managers’ styles
    • Manage up (if the relationship with your supervisor has been bad you can always
      make things better)
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8
Q

Follower Reactions to Authority (LMX)

A
  • Counterdependent (do not want to follow rules)
    • Overdependent (want to accommodate to all wishes)
    • Interdependent
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9
Q

Fundamental Attribution Error

A

Attributing situational factors to own behavior but more stable factors to others’ behavior

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10
Q

Self-serving bias

A

Describes when we attribute positive events and successes to our own character or actions, but blame negative results to external factors unrelated to our character

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11
Q

Calculated-Based Trust

A

A form of trust is based on keeping records of what another person does for you and what you do for them. ‘Arm’s length’ form of trust in which neither party really becomes vulnerable to the behavior o the other person.

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12
Q

Knowledge-Based Trust

A

Level of trust is grounded on how predictable the other person is. Developed over time:

- through interactions
- information is gathered
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13
Q

Identification-Based trust

A

Characterized by the leader and follower sharing the same goals and objectives

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14
Q

Transactional Leadership

A
  • Behaviors that motivate followers through rewards and corrective actions (Trump, strong rewards and punishments)
  • Appeals more to the extrinsic motivation
  • Contingent rewards - promising or delivering rewards
  • Management-by-exception (MBE)
    • Active form (MBEA)
    • Passive form (MBEP)
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15
Q

Transformational Leadership

A
  • Behaviors that mobilize extra effort from followers through an emphasis on change through articulating a new vision for the organization
  • More intrinsic motivation
  • Most related to positive attitudes, commitment, and performance of followers

Transformational Leadership The 4 I’s

  1. Idealized Influence (people admire the leader, see them as the change agents)
  2. Inspirational motivation (trying to motivate people by inspiring them)
  3. Intellectual stimulation (the leader encourages innovation and new ideas)
  4. Individualized consideration (ideally the leader considers every person as an individual, not as an instrumental group member)
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16
Q

Power vs Influence

A

Power is the potential of one person (or group) to influence another person or group. Influence can, therefore, be thought of as power in use.

17
Q

Bases of power (stuctural/positional) (3)

A

Coercive power: The authority to punish
Rewards power: The authority to provide incentives of other things valued
Legitimate power: The authority to make a request and get a response due to the nature of the roles between two people (boss and direct report)

18
Q

Bases of power (personal, 2)

A

Expert power: The ability to influence others due to knowledge or a special skill set
Referent power: The ability to influence based on others’ identification with the individual and followers’ desire to be like her (influencers)

19
Q

3 possible reactions to power and influence

A
  • Commitment (you internalize what you are being asked, behavior and attitude
    change)
    • Compliance (you do something because you are being asked, behavior changes
      but not the attitude)
    • Resistance (not complying to requests, behavior nor attitude change)
20
Q

Impression management

A

Behaviors people use to protect their self-image and/or change the way their are seen by others

- difference between actual and desired image
- goal (people think they need a certain image for a promotion)
21
Q

3 ways to minimize bad attributions

A
  • Apologies: saying you are sorry when you violate a coworker’s trust (
    • Excuses: not taking responsibility for your failures (situational)
    • Justifications: blaming poor performance on another department’s failure to
      respond (situational)
22
Q

3 ways to maximize good attributions

A
  • Exemplification: Trying to appear busy, even when things are slower at work
    • Ingratiation: Using flattery to make your coworkers like you more
    • Self-promotion: Hanging your diplomas on your office walls o that people are aware
      of your accomplishments