Chapter 15

Question 1

What are the forces driving organizational change? (DET GC)

Answer 1

Workforce diversity, the economy, technology, globalization, competition

Question 2

Revolutionary vs evolutionary change

Answer 2

Revolutionary occurs quickly and affects virtually all parts of the organizations at the same time, whereas evolutionary change occurs slowly and gradually, and may involve only one are at the organization at a time

Question 3

What are the subsystems of planned organizational change? (PTSo)

Answer 3

1. Formal organization - provides the coordination and control
2. Social factors - individual differences and team interactions
3. Technology - how raw materials and inputs transform into outputs
4. Physical setting - physical space

Question 4

Lewin’s Three-Step Model

Answer 4

1. Unfreezing
2. Changing
3. Refreeze

Question 5

Kotter’s Eight-Step Model

Answer 5

1. Create urgency
2. Form a powerful coalition
3. Create a vision
4. Communicate the vision
5. Empower others to act on the vision
6. Create short-term wins
7. Build on the change
8. Make it stick