Kouzes & Posner Ch 12 pp 323-336 - Put Title Here Flashcards
From Kouzes and Posner:
Wherever you find a strong culture built around strong values… you’ll also find endless examples of _______ who personally live the values.
Leaders
From Kouzes and Posner:
The Leader has to set the example of what’s expected & what will be rewarded by being ________ _________.
Personally Involved
From Kouzes and Posner:
True/False: One of the most significant ways in which leaders show others that they care & appreciate the efforts of their consituents is to be out there with them.
TRUE
From Kouzes and Posner:
What goes up when leaders are personally involved?
Believability
From Kouzes and Posner:
True/False: Exemplary Leaders are out and about ALL of the time.
TRUE
From Kouzes and Posner:
You need to believe that spending your own time _________ to others is important.
Listening
From Kouzes and Posner:
What percentage of people do NOT trust leadership
70%
From Kouzes and Posner:
One of the reasons that leaders are out-and-about with intentionality is to: (2 possible answers)
Focus People’s Attention OR Personally demonstrate that they care
From Kouzes and Posner:
_____-person examples are always more powerful & striking than _____-party examples.
1st-person/ 3rd-party
From Kouzes and Posner:
Stories by their nature are public forms of ______________.
Communication
From Kouzes and Posner:
A lack of stories may indicate a ______-_______ Controlling Management
Heavy-Handed
From Kouzes and Posner:
Leaders find other ways to perpetuate the ___________ stories.
Important
From Kouzes and Posner:
Stories can be particularly helpful in providing ____________ to individuals facing challenging situations
inspiration
From Kouzes and Posner:
What form of decision making do Professionals in life or death situations use?
Nonlinear Approach
From Kouzes and Posner:
Method found most powerful for eliciting knowledge in high-stake situations is to use _______.
Stories