Kouzes & Posner Ch 08 pp 205-220 - Put Title Here Flashcards
From Kouzes and Posner:
Instead of being debilitated by stress, leaders were _____________ & ____________ by it.
Challenged & Energized
From Kouzes and Posner:
Making mistakes is part of the price people pay for ____________ & for ____________.
Innovation & Learning
From Kouzes and Posner:
The ability to __________ & ___________ under stressful, risk-abundant situations is highly dependant on how you view change
Grow & Thrive
From Kouzes and Posner:
When it comes to stress, “psychologically hardy” leaders made these assumptions about themselves:
- They felt a strong sense of control; believing they could influence outcomes
- They were strong in commitment; believing they could find something engaging in everything
- They felt strong about the need for challenge; believing personal improvement comes from continual learning
From Kouzes and Posner:
While innovation and challenge play important roles in personal progress; its also the way you _____________ challenge that’s just as important
View - is you see challenges as learning opportunities you are more likely to succeed
From Kouzes and Posner:
_____________ can be learned and cultivated at any time in life.
Hardiness
From Kouzes and Posner:
Develop hardiness by building the following:
- A sense of control through choosing tasks that are challenging but within the person’s skill level
- Commitment with the offer of more rewards that punishments
- An attitude of challenge by encouraging people to see change as full of possibilities
From Kouzes and Posner:
People can’t lead unless they are _____________ _________
Psychologically hardy
From Kouzes and Posner:
People need to believe they can overcome ______________ if they’re to accept the challenge of change.
adversity
From Kouzes and Posner:
Feelings of __________, __________ & ___________ provide internal cues for recognizing when you’re excelling and when you’re only getting through the day.
Commitment, control, & challenge
From Kouzes and Posner:
People preform their best when they are confident that their _________ match the level of ______________ of the experience.
Skills; challenge
From Kouzes and Posner:
When forces of challenge never test their skills and abilities people begin to feel _________ and __________
Apathy & Boredom
From Kouzes and Posner:
When challenges overwhelm their capabilities, people feel ______________ or _____________.
Worry or Anxiety
From Kouzes and Posner:
Optimal performance is achieved when challenges are moderate to high & _________ are at the same level or moderately stretched.
Skills
From Kouzes and Posner:
A major task for all leaders is to identify and remove ______________________ & ______________________ that block innovation and creativity.
self-imposed constraints & organizational conventions
From Kouzes and Posner:
What are three actions you should do to encourage yourself and your constituents to experiment and take risks.
- Conduct Postmortems
- Conduct Pre-Mortems
- Strengthen Resilience
From Kouzes and Posner:
What is the key purpose of conducting a postmortems?
To learn from yours and other’s mistakes.
From Kouzes and Posner:
When conducting a postmortem, what four questions should you ask of your team?
- What did we do well?
- What did we do poorly?
- What did we learn from this project?
- How can we do better the next time?
From Kouzes and Posner:
What is the purpose of conducting a “pre-mortem”?
To discover the possibly hidden flaws and minefields in any new project
From Kouzes and Posner:
Hardiness and resilience are _________, not ________ , states.
Mental; physical
From Kouzes and Posner:
What are four things you can do to help yourself and others in developing the capacity to bounce back from failures and take charge of change?
- Step back and gain some perspective
- Ask yourself what new skills and knowledge you will need
- Set some goals and make a plan
- Get some help and support from others
