Kouzes & Posner Ch 01 pp 03-15 Q and A - Sheet1 Flashcards
From Kouzes and Posner:
What is “Management Whiplash?”
Turnover in leadership and changes in priorities that lead to poor performance.
From Kouzes and Posner:
How did Dick start to change the center?
He set aside 3 days to talk and listen to people.
From Kouzes and Posner:
What were some negative words used to describe the center?
Demotivating, volatile, failing, disorganized, frustrating, not fun, lack of appreciation, too many changes, and not enough coaching.
From Kouzes and Posner:
What were some positve words used?
dedicated, energetic, and supportive.
From Kouzes and Posner:
What 2 things did Dick do to craft a vision?
They made a “Vision of the Future and a Mission.”
From Kouzes and Posner:
Name some ways Dick changed meeetings?
Held 2 a month, “open your mouth,” and made a AskDick.com
From Kouzes and Posner:
How did Dick end his town hall meetings?
Celebrating Heroes in the office that significantly contributed to the center
From Kouzes and Posner:
What was Pride Day?
People repersenting their company on wednesday
From Kouzes and Posner:
When can Leadership happen?
Anywhere at any time
From Kouzes and Posner:
How did Claire want to run the business?
Open and transparent
From Kouzes and Posner:
Who did Claire put first?
Her Staff
From Kouzes and Posner:
What keeps her company together?
Friendship
From Kouzes and Posner:
What are the 5 Practices of Exemplary Leadership?
Model the Way, Inspire a Shared Vision, Challenge the Process, Enable Others to Act, and Encourage the Heart.
From Kouzes and Posner:
How do you win Respect?
Your Behavior
From Kouzes and Posner:
What are 2 things that Leaders MUST do?
Model the way and Clarify values
