Kouzes & Posner Ch 12 pp 307-322 - Sheet1

Question 1

From Kouzes and Posner:

the most significant contributors to a strong and resilent workforce and that one that in the long run can get extraordinary things done is?

Answer 1

a culture that builds and strengthens relationships

Question 2

From Kouzes and Posner:

when organization leaders award their members for their accomplishments and sacrifices what does that show the member?

Answer 2

demonstrates that their expression of respect and recognition is genuine

Question 3

From Kouzes and Posner:

exemplary leaders know that promoting a culture of celebration fuels what?

Answer 3

a sense of unity and mission essential for retaining and motivating todays workforce

Question 4

From Kouzes and Posner:

david campbell said a leader who ignores or impedes organizational ceremonies and considers them as frivolous or not cost effective is ignoring the rhythms of what?

Answer 4

history and our collective conditioning.

Question 5

From Kouzes and Posner:

celebrations are punctuations marks that make sense of the passage of time and without them?

Answer 5

there are no beginning and endings

Question 6

From Kouzes and Posner:

if leaders are to effectively celebrate the values and victories they must master what essentials?

Answer 6

create a spirit of community and be personally involved

Question 7

From Kouzes and Posner:

celebrations are among the most significant ways we have to do what?

Answer 7

proclaim our respect and gratitude, to renew our sense of community and to remind ourselves of the values and history that bind us together

Question 8

From Kouzes and Posner:

what has research on corporate celebrations found?

Answer 8

celebrations infuse life with passion and purpose and they bond people together and connect us to shared valves and myths

Question 9

From Kouzes and Posner:

when times are tough what can draw us together kindling hope and faith that better times lie ahead

Answer 9

ceremonies

Question 10

From Kouzes and Posner:

the best leaders know that every gathering is a chance to?

Answer 10

renew commitment

Question 11

From Kouzes and Posner:

whether to honor an individual group or organizational achievement or to encourge team learning and relationship building celebrations and ceremonies offer leaders the perfect opportunity to?

Answer 11

explicity communicate and reinforce the actings and behaviors that are important in realizing shared valves and shared goals

Question 12

From Kouzes and Posner:

everything about a ceremony or celebration should be matched to?

Answer 12

its purpose

Question 13

From Kouzes and Posner:

what leaders preach and celebrate must be one and the same and if not?

Answer 13

will come off as insincere and phony and the leaders credibility will suffer

Question 14

From Kouzes and Posner:

individual recogntion increases the recipents?

Answer 14

sense of worth and improves performance

Question 15

From Kouzes and Posner:

public events can showcase?

Answer 15

real examples of what it means to do what we say we will do

Question 16

From Kouzes and Posner:

public celebrations of accomplishment build commitment because

Answer 16

make peoples actions visible to their peers and therfore difficult to deny or revoke

Question 17

From Kouzes and Posner:

scheduled celebrations serve as opportunites to get people together so?

Answer 17

that the see themselves as part of a bigger picture of having a shared destiny and affirming shared values and victories

Question 18

From Kouzes and Posner:

what dual purpose shall celebrations serve?

Answer 18

one is to honor a principle or an achievment and the other is to create community

Question 19

From Kouzes and Posner:

at minimum you ought to have at least _ celebration each year that invloves everyone

Answer 19

one celebration

Question 20

From Kouzes and Posner:

what are the different kind of celebration you can have?

Answer 20

1. cyclical celebration 2. recognition celebrations 3. celebrations of triumph 4. rituals for comfort and letting go 5. personal transitions 6. workplace altruism 7. events

Question 21

From Kouzes and Posner:

research point out coworkers who support each other and achieve together can be?

Answer 21

antidote to service burnout, working with others should be rejuenating, inspirational and fun

Question 22

From Kouzes and Posner:

if you have best friends at work you’re likely?

Answer 22

engage customers, get more done in less time, have more fun on the job, have a safe workplace with fewer accidents, innovate and shared ideas, feel informed and know that your opinion counts and have the opportunity to focus on your strenghts each day

Question 23

From Kouzes and Posner:

all the personal best leadership experiences were?

Answer 23

a combination of hard work and fun

Question 24

From Kouzes and Posner:

when key leaders openly demonstrate the joy and passion the have for their organization?

Answer 24

their team members and their clients it sends a very loud meassage to others that it perfectly acceptable for people to make public display of playfulness it okey to show enthusiasm at work

Question 25

From Kouzes and Posner:

if you want others to believe in something and behave according to those beliefs?

Answer 25

you have to set the example by being personally involved

Question 26

From Kouzes and Posner:

if you want to build and maintain a culture of excellence and distinction?

Answer 26

you have to recognize, reward, reinforce and celebrate exceptional efforts and successes

Question 27

From Kouzes and Posner:

what is the foundation of leadership

Answer 27

credibilty