Kouzes & Posner Ch 11 pp 279-293 - Sheet1 Flashcards
From Kouzes and Posner:
After a successful presentaion she was presented with a _______?
Stuffed horse
From Kouzes and Posner:
Everytime Melissa had success, Amanda walked by and di this?
squeezed the horse
From Kouzes and Posner:
After difficult consolidations Amanda lifted her team spirits by doing this?
Taking the team out for lunch and a movie
From Kouzes and Posner:
Amanda invested in her team development by finding classes, seminars, conferences or any learning experience because?
She thought it would increase their competencies
From Kouzes and Posner:
Social psychologists have referred the Pygmalion effect as being?
More likely to get high performance if they expect high performance than if they expect low performance.
From Kouzes and Posner:
To be successful on the job, leaders make certain that people feel?
That they belong, are accepted and valued, and have the skills and inner resources needed to be successful
From Kouzes and Posner:
Jason Cha was challenged to reduce cost in the global industrial and commercial business unit of Tyco Electronics by?
Reclaiming spool construction and bringing it in-house despite the limited available resources
From Kouzes and Posner:
Jason Cha discovered?
Recognizing and rewarding indivisual contributions was one of the most effective ways to keep people focused and to foster innovation
From Kouzes and Posner:
Feeling affirmed and appreciated?
Increases a person’s sense of self worth,which in turn precipitates success in all area’s of one’s life
From Kouzes and Posner:
What 3 things happens when managers are constantly on the lookout for problems?
-They get a distorted view of reality -overtime, production declines -their personal credibility hits bottom
From Kouzes and Posner:
Stress and anxiety levels will increase and production will be less efficient without?
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