Kouzes & Posner Ch 10 pp 248-263 - Sheet1

Question 1

From Kouzes and Posner:

Great leaders grow their _____into leaders themselves.

Answer 1

constituents

Question 2

From Kouzes and Posner:

It is important as a leader to take each constituents individual________,_________,__________&_________when assigning them a task or responsibility into consideration.

Answer 2

personality, interest, asprirations & skill

Question 3

From Kouzes and Posner:

Although a lack of experience is unavidable, a lack of _________and ____________is not acceptable.

Answer 3

Knowledge & Enthsiasm

Question 4

From Kouzes and Posner:

According to the Leadership challenge, to make gaining knowledge possible, setting up a __________where a younger, less knowledgeable individual is paired with someone who has more experience and expertise.

Answer 4

buddy system

Question 5

From Kouzes and Posner:

besides setting up a buddy system, an additional benefit is _____________ were more than one person is able to perform a particular task.

Answer 5

cross training

Question 6

From Kouzes and Posner:

Exemplary leaders strengthen others. They enable others to take ownership of and responsibility for their groups success by enhancing their _______ and _________ in their abilities, by listening to their ideas and acting upon them.

Answer 6

competence & confidence

Question 7

From Kouzes and Posner:

Creating a climate in which people are fully engaged and feel in control of their lives is at the heart of strengthening others. True or False ?

Answer 7

TRUE

Question 8

From Kouzes and Posner:

People must have the ______to make decisions based on what they believe should be done. they must work in an environment that develops their abilities to perform a task and build a sense of self-confidence.

Answer 8

Latitude

Question 9

From Kouzes and Posner:

Name 2 leadership essentials that strengthen others ?

Answer 9

1. Enhance self-determination 2. Develop competence and confidence.

Question 10

From Kouzes and Posner:

By using the 2 leadership essentials, Leaders move from being in control to giving over control to others, becoming their ________and ___________

Answer 10

Coaches and Teachers

Question 11

From Kouzes and Posner:

Leaders accept and act on the ________of power: you become more powerful when you give your own power away.

Answer 11

Paradox of power

Question 12

From Kouzes and Posner:

Constituents who feel weak, incompetent, and, insignificant consistently underperform, they want to flee the organization, and they’re ripe for disenchantment, and even _________.

Answer 12

revolution

Question 13

From Kouzes and Posner:

People who feel powerless, be they managers or individual contributors, tend to _______whatever shreds of power they have.

Answer 13

Hoard

Question 14

From Kouzes and Posner:

Powerless manager tend to adopt _____&________styles.

Answer 14

petty & dictatorial styles

Question 15

From Kouzes and Posner:

Feeling powerful, litierally means feeling _______. People everywhere share this fundamental need.

Answer 15

Able

Question 16

From Kouzes and Posner:

Any leadership practice that increases another’s sense of ___________, ____________ and ____________makes that person powerful and greatly enhances the possiility of success.

Answer 16

self-determination, self- confidence, and personal effectiveness

Question 17

From Kouzes and Posner:

Business units with actively disengaged employees, experience ____-_____ percent more turnover than those with engaged employees.

Answer 17

30 - 50 percent

Question 18

From Kouzes and Posner:

Self- determination can be enhanced in many ways, these significant actions include:1._____________2.________________3_______________

Answer 18

1.providing more choices 2. Design jobs that offer latitude. 3 Fostering personal accountability.

Question 19

From Kouzes and Posner:

People can not lead or make a difference unless they have ___________

Answer 19

choice

Question 20

From Kouzes and Posner:

If leadrs want higher levels of performance and greater initiatives from their constituents, they must be proactive in designing work that allows people discretion and choice. in other words __________.

Answer 20

Latitude

Question 21

From Kouzes and Posner:

Narrow job categories confine choices; broader categories permit increased _______ and ________.

Answer 21

flexibility and discretion.

Question 22

From Kouzes and Posner:

Individual _____________is a critical element of every collabrative effort.

Answer 22

accountability

Question 23

From Kouzes and Posner:

Leaders are genuinely interested in those they _________.

Answer 23

coach

Question 24

From Kouzes and Posner:

Although it may seem that people do thier best when the work is critical to sucess, the principle is often lost in the ____to ______ design of work.

Answer 24

day to day