Kouzes & Posner Ch 03 pp 60-72 - Sheet1 Flashcards
From Kouzes and Posner:
Leaders must be able to gain consensus on a _______ _______ and a common ___ _____ _____
Common cause; set of principles
From Kouzes and Posner:
If disagreements over fundamental values continue, the result is __________,_________ and _________
intense conflict; false expectations; diminished capacity
From Kouzes and Posner:
Tremendous energy is generated when ________,_________ and ________ values are in synch
individual, group and organizational
From Kouzes and Posner:
What is the definition of adaptive corporate cultures?
Organizations with consistent guiding values, a shared purpose, teamwork, innovation and learning
From Kouzes and Posner:
Central themes in the values of highly successful, strong-culture organizations are?
High performance standards, caring attitude about people, sense of uniqueness and pride
From Kouzes and Posner:
High performance values stress the______________
commitment to excellence
From Kouzes and Posner:
What do caring values communicate?
how others are to be treated
From Kouzes and Posner:
Uniqueness values tell people inside and outside how___________________
the organization is different from all the others
From Kouzes and Posner:
A _________ __________ of values emerges from a process, not a pronouncement
common understanding
From Kouzes and Posner:
What must people do to understand and agree with shared values?
participate in the process
From Kouzes and Posner:
Shared values are the result of listening, appreciating, ________________ and practicing ______________
building consensus; conflict resolution
From Kouzes and Posner:
Shared values should never be used as an excuse for _________________
the suppression of dissent
From Kouzes and Posner:
What is lost when dissenting voices are silenced?
freedom of expression
From Kouzes and Posner:
The very first step on the journey to credible leadership is__________
clarifying your values
From Kouzes and Posner:
Values can be defined as:
fundamental beliefs that will guide your decisions and actions along the path to success and significance
