Kouzes & Posner Ch 04 pp 73-88 - Sheet1 Flashcards
From Kouzes and Posner:
To set the Example you need to do what?
Personify the shared values and Teach others to model the values
From Kouzes and Posner:
We send signals in a wide variety of settings and ___
Media
From Kouzes and Posner:
We send signals verbally and ___
Nonverbally
From Kouzes and Posner:
If you want better results, make sure you practice __ __ __
what you preach
From Kouzes and Posner:
Spend your __ and ___ more wisely
Time, Attention
From Kouzes and Posner:
“Watch your language” means what?
Use words and phrases that best express the culture you want to create
From Kouzes and Posner:
If you raise questions that intentionally stimulate people to think more purposefully about values, then you are asking ___ ___
Purposeful questions
From Kouzes and Posner:
If you ask others about the impact of your behavior on their performance, then you are asking for ___
Feedback
From Kouzes and Posner:
Setting an example means ___ __, ___ ___ and being there to show you care.
arriving early, staying late
From Kouzes and Posner:
What is the truest measure of what leaders value?
How they spend their time.
From Kouzes and Posner:
Old style organizational terms
employee, manager, boss, supervisor, subordinate, or hierarchy
From Kouzes and Posner:
New style organizational terms:
associates, crew, cast members, team members, partners, or constituents
From Kouzes and Posner:
Researchers have documented the power of language in shaping____ and ____
thoughts, actions
From Kouzes and Posner:
What can influence people’s responses to what is going on around them?
Language
From Kouzes and Posner:
Questions direct attention to?
the values that should be attended to and how much energy should be devoted to them
From Kouzes and Posner:
Questions frame the issue and set the ___.
Agenda
From Kouzes and Posner:
What provides a powerful statement about the value of self-improvement and how everyone can be better than they are today?
Seeking feedback
From Kouzes and Posner:
Leaders are self-aware and ___ ___
Socially aware
From Kouzes and Posner:
Responding to disruptive occurrences in the life of your organization in ways that reinforce core values is?
confronting critical incidents
From Kouzes and Posner:
critical incidents are?
chance occurrences, particularly at a time of stress and challenge
From Kouzes and Posner:
What do critical incidents provide leaders?
Opportunities to teach important lessons about appropriate norms of behavior
