Kouzes & Posner Ch 04 pp 73-88 - Sheet1

Question 1

From Kouzes and Posner:

To set the Example you need to do what?

Answer 1

Personify the shared values and Teach others to model the values

Question 2

From Kouzes and Posner:

We send signals in a wide variety of settings and ___

Answer 2

Media

Question 3

From Kouzes and Posner:

We send signals verbally and ___

Answer 3

Nonverbally

Question 4

From Kouzes and Posner:

If you want better results, make sure you practice __ __ __

Answer 4

what you preach

Question 5

From Kouzes and Posner:

Spend your __ and ___ more wisely

Answer 5

Time, Attention

Question 6

From Kouzes and Posner:

“Watch your language” means what?

Answer 6

Use words and phrases that best express the culture you want to create

Question 7

From Kouzes and Posner:

If you raise questions that intentionally stimulate people to think more purposefully about values, then you are asking ___ ___

Answer 7

Purposeful questions

Question 8

From Kouzes and Posner:

If you ask others about the impact of your behavior on their performance, then you are asking for ___

Answer 8

Feedback

Question 9

From Kouzes and Posner:

Setting an example means ___ __, ___ ___ and being there to show you care.

Answer 9

arriving early, staying late

Question 10

From Kouzes and Posner:

What is the truest measure of what leaders value?

Answer 10

How they spend their time.

Question 11

From Kouzes and Posner:

Old style organizational terms

Answer 11

employee, manager, boss, supervisor, subordinate, or hierarchy

Question 12

From Kouzes and Posner:

New style organizational terms:

Answer 12

associates, crew, cast members, team members, partners, or constituents

Question 13

From Kouzes and Posner:

Researchers have documented the power of language in shaping____ and ____

Answer 13

thoughts, actions

Question 14

From Kouzes and Posner:

What can influence people’s responses to what is going on around them?

Answer 14

Language

Question 15

From Kouzes and Posner:

Questions direct attention to?

Answer 15

the values that should be attended to and how much energy should be devoted to them

Question 16

From Kouzes and Posner:

Questions frame the issue and set the ___.

Answer 16

Agenda

Question 17

From Kouzes and Posner:

What provides a powerful statement about the value of self-improvement and how everyone can be better than they are today?

Answer 17

Seeking feedback

Question 18

From Kouzes and Posner:

Leaders are self-aware and ___ ___

Answer 18

Socially aware

Question 19

From Kouzes and Posner:

Responding to disruptive occurrences in the life of your organization in ways that reinforce core values is?

Answer 19

confronting critical incidents

Question 20

From Kouzes and Posner:

critical incidents are?

Answer 20

chance occurrences, particularly at a time of stress and challenge

Question 21

From Kouzes and Posner:

What do critical incidents provide leaders?

Answer 21

Opportunities to teach important lessons about appropriate norms of behavior