Forms of Communication - Communication and Relational Practice Flashcards
Conveyed verbally, nonverbally, concretely, and symbolically.
Messages
Entails the use of spoken or written words.
Verbal communication
___ language is a code that conveys specific meaning through a combination of words.
Verbal
When a nurse cares for a patient who speaks another language, the services of an ___ may be necessary.
interpreter
May sound like a foreign language to patients and should be used only with other IPC practitioners.
Medical jargon
Children have more limited ___ than do adults and may use special words to describe bodily functions or a favourite blanket or toy. Teenagers often use words in unique ways that are unfamiliar to adults.
vocabularies
The interpretation of a word’s meaning influenced by the thoughts, feelings, or ideas that people have about the word. Families who are told that a loved one is “in serious condition” may believe that death is near, but to the nurse serious may simply describe the nature of the condition.
Connotative meaning
Messages are conveyed more successfully when sent at an appropriate speed or ___.
pace
Improved by thinking before speaking and by developing awareness of the cadence of your speech.
Pacing
Tone of voice.
Intonation
Dramatically affects the meaning of a message.
Intonation (tone of voice)
Depending on ___, even a simple question or statement can express enthusiasm, anger, concern, or indifference.
intonation
To avoid sending unintended messages, be aware of your ___ of voice. For example, patients may interpret a nurse’s ___ of voice as condescending, and further communication may be inhibited.
tone
This in a patient is relevant to communication and may provide information about his or her emotional state or energy level.
Tone of voice
Effective communication that is simple, brief, and direct refers to:
clarity and brevity.
Speaking slowly, enunciating clearly, and using examples to make explanations easier to understand.
Clarity
Repeating important parts of a message also ___ communication.
clarifies
Achieved by using short sentences and words that express an idea simply and directly. “Where is your pain?” is much better than “I would like you to describe for me the location of your discomfort.” Fewer words result in less confusion.
Brevity
Phrases such as “you know” or “okay?” at the end of every sentence detract from ___, as well as professionalism.
clairty
___ is critical in communication. Even though a message is clear, poor ___ can limit its effectiveness. For example, you should ___ begin routine teaching when a patient is in severe pain, is in emotional distress, or is distracted by pressing matters.
Timing / timing / not
Often the best time for interaction is when a patient expresses an interest in communicating. If messages are ___ or important to the situation at hand, communication is more effective. For example, when a patient is facing emergency surgery, discussing the risks of smoking is ___ relevant than explaining preoperative procedures.
relevant
___ communication makes use of all five senses and refers to transmission of messages that do not involve the spoken or written word.
Nonverbal
Researchers have estimated that approximately 7% of meaning is transmitted by words, 38% by vocal cues, and 55% by ___ body cues.
nonverbal
Serves to accent, complement, contradict, regulate, repeat, or substitute for verbal messages.
Nonverbal communication
Unconsciously motivated and thus reflects a person’s intended meaning more accurately than spoken words.
Nonverbal communication
When verbal and nonverbal communication are incongruous, the receiver usually “hears” the nonverbal message as the ___ message.
true