Developing Communication Skills - Communication and Relational Practice Flashcards
Based on an individual’s perception of received information and is therefore subject to misinterpretation.
Interpersonal communication
Based on information acquired through the five senses of sight, hearing, taste, touch, and smell.
Perception
It is a process of mentally organizing and interpreting sensory information to arrive at a meaningful conclusion.
Perception
An individual’s culture, education, and personal background influence this.
Perception
Critical thinking and self-reflection can help nurses overcome perceptual ___, which are human tendencies that interfere with accurately perceiving and interpreting messages from other people.
biases
As ___ skills develop, competence in the nursing process occurs.
communication
Integration of ___ skills throughout the nursing process facilitates collaboration with patients and members of the interprofessional team.
commuication
Used to gather, analyze, and transmit information and to accomplish the work of each step of the process.
Communication skills
Assessment, diagnosis, planning, implementation, and evaluation all depend on effective ___ among nurse, patient, family, and interprofessional colleagues.
communication
Does not work well unless you master the art of effective interpersonal communication and relational inquiry.
Nursing process
Below are examples of the ___ phase of the nursing process:
Verbal interviewing and history taking
Visual and intuitive observation of nonverbal behaviour
Documentation of visual, tactile, and auditory data during physical examination
Written medical records, diagnostic test results, and literature review
assessment
Below are examples of the ___ ___ phase of the nursing process:
Intrapersonal analysis of assessment findings
Validation of health care needs and priorities through verbal discussion with the patient
Handwritten or electronic documentation of nursing diagnosis
nursing diagnosis
Below are examples of the ___ phase of the nursing process:
Interpersonal or small-group planning sessions with health care team
Interpersonal collaboration with patient and family to determine implementation methods
Written documentation of expected outcomes
Written or verbal referral to members of the health care team
planning
Below are examples of the ___ phase of the nursing process:
Delegation and verbal discussion with health care team
Verbal, visual, auditory, and tactile health teaching activities
Provision of support through therapeutic communication techniques
Contact with other health care resources and the interprofessional collaboration team
Written documentation of patient’s progress in medical record
Communicating targeted, effective public and population health messages
implementation
Below are examples of the ___ phase of the nursing process:
Acquisition of verbal and nonverbal feedback
Comparison of actual and expected outcomes
Identification of factors affecting outcomes
Modification and update of care plan
Verbal or written explanation, or both, of revisions of care plan to patient
Receiving and responding to feedback about one’s own nursing care
evaluation
The importance of following a prescribed diet being explained differently to a patient with a newly diagnosed medical condition in contrast to a patient who has repeatedly chosen not to follow diet restrictions refers to this part of the communication process.
Seeking contextual knowledge
The building block to providing context-based and relevant care.
Seeking contextual knowledge
The nature of the communication process requires nurses to constantly make decisions about what, when, where, why, and how to convey messages to other people. Decision making is always ___; unique features of any situation influence the nature of the decisions made.
contextual
Deciding which approach is most responsive to each unique nursing situation is challenging and requires tremendous self-awareness and ___.
reflexivity
Being aware of your own patterns of communication and response to communication, as well as the responses you are evoking in others.
Reflexivity
