FOPP - Chapter 4 Flashcards
What is the definition of demographics?
The characteristics of human populations and population segments
What is the definition of a community risk reduction process?
A process to identify and prioritize local risks, followed by the integrated and strategic investment of resources to reduce their occurrence and impact
What are some methods of risk reduction methods based on the community risk reduction process?
Identify risks
Prioritize risks
Develop strategies and tactics to mitigate risks
Prepare the CRR plan
Implement the CRR plan
Monitor, evaluate and modify the plan
What are the five E’s of prevention in regards to developing strategies and tactics to mitigate risks?
Education
Engineering
Enforcement
Economic incentives
Emergency response
What is the definition of risk assessment?
The identification and prioritization of potential and likely risks within a particular community
What are the six strategies of implementation of the community risk reduction process?
Identify and allocate needed resources
Prepare a timeline with milestones
Assign responsibilities
Communicate goals and expectations
Monitor progress
Make adjustments as necessary
What is the goal of public education/fire and life safety education?
To help people understand how to prevent the loss of life, injuries and property damage from occurring and to teach them how to react in an appropriate manner if an emergency occurs
What are seven types of expectations when it comes to customer service versus customer satisfaction?
Explicit
Implicit
Static performance
Dynamic
Technological
Interpersonal
Situational
