FLO: Lesson 4

Question 1

refer to all parts of a building resort or any lodging establishment which are for public use

Answer 1

Public Areas

Question 2

Among hotels and resorts the cleaning and maintenance of public areas is assigned to a sub section of the Housekeeping Department headed by a Public Area Maintenance Supervisor sometimes known as_______

Answer 2

Head Houseman

Question 3

Guest get their 1st impression of hotel from the_______

Answer 3

entrance lobby

Question 4

These are the common meeting points of the guest near the reception

Answer 4

Lobbies

Question 5

is the face of the hotel

Answer 5

Front Office

Question 6

Elevators must be cleaned at the time of day when it is_______

Answer 6

least used

Question 7

Stair case should be cleaned when there is________

Answer 7

less traffic

Question 8

mainly used for conferences, weddings exhibition etc. So proper public area cleaning is required for this department.

Answer 8

Banquet hall

Question 9

is another hotel facility provided to the guest to exercise and work out.

Answer 9

Health Club

Question 10

It is a housekeeping program that originated from the Japanese and has now become a popularized housekeeping guide around the world.

Answer 10

5 S’5 or 5 S’s

Question 11

WHAT ARE THE 5 S’s

Answer 11

1. Seiri - Sort
2. Seiton - Set
3. Seiso - Shine
4. Seiketsu - Standardize
5. Shitsuke - Sustain

Question 12

This is the task of identifying available
files and materials and sorting out what is
necessary and what needs to be disposed.

Answer 12

Seiri (Sort)

Question 13

Systematizing means putting all necessary
items in proper order and in their proper place. It
entails the orderly and systematic arrangement
of files, documents and other materials within
one’s work area.

Answer 13

Seiton (Systematize or Set)

Question 14

The word “shine’ relates to a condition of cleanliness

Answer 14

Seiso (shine)

Question 15

This element focuses on the discipline needed to make
the 5 S’s a habit. It entails the set up of a system to insure
that high standard of good housekeeping is maintained.

Answer 15

Seiketsu (standardize)

Question 16

Sustaining the 5 Ss of good housekeeping means making it a way of
life.doing them daily as a matter of habit

Answer 16

Shitsuke (sustain)

Question 17

ensuring the safety of employees in the
workplace, ensuring that confidential files and
documents are protected from theft and from the
access of the public and that employees and
clients are protected from safety and security
hazards.

Answer 17

Safety

Question 18

ensuring confidentiality, integrity and
availability of data and Information materials,

Answer 18

Security

Question 19

KEY ELEMENTS TO EFFECTIVELY SUSTAIN THE 5S’S

Answer 19

1. Participation
2. Reward
3. Education
4. Sanctions
5. Structure

Question 20

get everyone involved, make them recognize what the company wants
to achieve and their important role.

Answer 20

Participation

Question 21

Recognize efforts of individuals and groups, reward by using praises,
certificate, other means

Answer 21

Reward

Question 22

Orient people on the importance of 5’S, the key elements and standards

Answer 22

Education

Question 23

Show that you mean business. Monitor compliance, record deviations, make
people accountable for results and let them face the consequences of unjustified
deviations

Answer 23

Sanctions

Question 24

identify the tasks to make 5 S’s work, distribute the tasks to individuals or
committees, define standards and procedures, set up schedules and deadlines; organize
an audit team or 5S champs.

Answer 24

Structure