BSHM 21: Lesson 7 Flashcards
What is the traditional role of a Butler?
A chief manservant in charge of all other servants in a large household, traditionally male.
What is the primary responsibility of a Valet?
Managing the clothes, appearance, and personal belongings of their employer.
What qualities are essential for a Valet/Butler?
Professionalism, confidentiality, guest relations skills, organizational ability, and attention to detail.
What are some key roles of a Valet Attendant?
Housekeeper, confidant, guide, concierge, organizer, supervisor, and guest relations specialist.
Is a Valet Attendant considered front-of-house or back-of-house staff?
Front-of-house staff and a guest contact member.
What are the main duties of a Valet Attendant?
Communicating with guests, unpacking and storing luggage, preparing clothes, packing luggage, cleaning shoes, and organizing repairs.
What should a Valet Attendant do upon a guest’s departure?
Process guest charges, update guest history files, and debrief management for improvements.
What should a Bell Personal do when a taxi arrives?
Greet the guest, assist with luggage, and confirm nothing is missing.
What are the steps for handling luggage when a guest checks in?
Tag the luggage, guide the guest, check the PMS, and store or deliver luggage to the room.
What steps should be followed for luggage during guest departure?
Collect luggage, confirm departure details, tag for storage if needed, and update the log book.
How should the luggage storage room be organized?
Divided into arrival, departure, and long-term storage areas, with all luggage tagged and registered.
What precautions are needed for long-term storage?
Ask about fragile or perishable items, mark tags appropriately, and ensure valuables are not left in storage.
What are key safety protocols for luggage storage?
Keep the room closed, ensure it remains dry, and remind guests to keep valuables with them.
What are the standards for guest safety and confidentiality?
Be transparent, train employees, restrict access to sensitive information, and never sell guest data.
