Final - Chapter 18 Flashcards
Actively caring for people
(AC4P)
Behavior contributing to the health, safety, security, and well-being of another person
Vision
A long-term or ultimate objective or outcome to be achieved through serial goal-setting and successive accomplishment of relevant behavior-based goals
Goal
A desired end state / target that an individual works to achieve
ABC model of behavioral change
Attitude, behavior, and consequence
A model used to modify behavior by understanding what triggers the behavior, the behavior itself, and the resulting consequences
Maslow’s revised hierarchy of needs
Includes the five original needs (physiological, safety, acceptance, self-esteem, self-actualization) and adds self-transcendence at the top
Self-transcendence
The top of Maslow’s revised hierarchy of needs; an AC4P mindset is realized and the individual experiences personal fulfillment when performing AC4P behavior
Humanistic behavior
A psychological perspective that focuses on the whole person, their experiences, and their potential for growth
Brother’s/Sister’s keeper culture
An environmental setting in which all participants feel empowered and self-motivated to routinely perform AC4P behavior
List the seven life lessons.
- Employ more positive consequences
- Benefit from observational learning
- Improve with feedforward and feedback
- Use more supportive feedback
- Embrace and practice empathy
- Manage behavior and lead people
- From self-actualization to self-transcendence
Impact of positive vs. negative consequences
Positive consequences increase the likelihood of a behavior occurring, while negative consequences decrease the likelihood of a behavior occurring
Countercontrol for personal control
A person’s attempt to resist another person’s attempts to control them; to regain a level of personal freedom/agency
Success seeker
An individual who performs one or more behaviors in order to earn a positive consequence, which can be intrinsic or extrinsic
Failure avoider
An individual who performs a behavior in order to avoid a negative consequence
Vicarious reinforcement
Observational learning; where the positive consequence following a desirable behavior influences an observer to increase the frequency or improve the quality of their performance of that behavior
Vicarious punishment
Observational learning where the negative consequence following an undesirable behavior influences an observer to decrease their performance of that behavior
COACH method
Uses a client-centered approach to facilitate personal growth and goal achievement
Care, Observe, Analyze, Communicate, Help
Feedforward
A method of teaching that focuses on providing information about desired behaviors or goals
Feedback
Information following the performance of a behavior that might influence the frequency or form of the behavior
SOAR model for delivery of feedforward and feedback
- Specific
- On time
- Appropriate
- Real
List seven tips on delivering supportive feedback.
- Be timely
- Make it personal
- Take it to a higher level
- Deliver it privately
- Let it sink in
- Use tangibles for symbolic value
- Consider secondhand recognition
List six tips for accepting supportive feedback.
- Don’t deny or disclaim
- Listen actively
- Use it later for self-motivation
- Show sincere appreciation
- Reward the recognizer
- Ask for recognition
List the four Rs of empathic AC4P listening.
- Repeat
- Rephrase
- Ratify
- Reflect
List the five levels of listening
- Ignore
- Pretend
- Selective
- Attentive
- Empathic
List the three Cs necessary for self-motivation.
Choice, competence, community
Participative management
Empowering people in the design and/or implementation of the contingencies or the accountability system that controls one or more of their behaviors
List the three things necessary for empowerment.
- Self-efficacy
- Response-efficacy
- Outcome expectancy
Independence
An individualistic viewpoint that sets the occasion for self-focused behavior and inhibits other-focused behavior
The STEP process
The four-step process for delivering an AC4P wristband
See, Thank, Enter the interaction, Pass on
Principle of reciprocity
A social norm reflecting the notion of “pay-back” or “pay-it-forward” - an obligation to return a good turn or a bad turn
Principle of consistency
The dynamic that people will alter their attitudes, beliefs, and perceptions to be consistent with their behavior; and vice versa
____ integrates principles taught by behaviorist BF Skinner and humanist W Edwards Deming.
Humanistic behaviorism
____ includes principles taught by humanist Abraham Maslow and was founded by Martin Seligman.
Positive psychology
Barack Obama initiated an executive order in 2015 that connected ____ with federal programs and policies.
Applied behavioral science
We should reward ____, not ____.
Effort, not ability
Effort represents a ____ mindset.
Growth
Ability represents a ____ mindset.
Fixed
____ are happier and more self-motivated than ____.
Success-seekers ; failure-avoiders
____ are self-reinforcing and enable flow.
Intrinsic consequences
In order to perform better at a particular task, you should…
Watch someone who performs that task better than you.
Feedforward is a(n) ____ and feedback is a(n) ____.
Activator ; consequence
Everyone can benefit from a behavioral…
COACH
Feedback has negative connotations because…
People give more corrective than supportive feedback
The ____ is better than the golden rule and requires empathy.
Platinum rule
SMARTS goals are…
Empowering
All behavior is either ____, ____, or ____.
Other-directed, self-directed, or habitual
Self-motivation is fueled by perceptions of…
Choice, competence, and community
The top of Maslow’s hierarchy of needs is ____, and it fuels all other higher-order needs.
Self-transcendence
AC4P behavior is fueled by a(n) ____ mindset.
Interdependent
The VT Center for Applied Behavior Systems (CABS) studies…
Ways to increase occurrences of AC4P behavior on a large scale
True or false:
The AC4P movement is needed now more than ever before.
True
