Domain III: Management of Food and Nutrition Programs and Services: Human Resource Management Flashcards
____ compensation is insurance against loss of income
Unemployment
To qualify for unemployment compensation, an employee must be…
-Employed for a specific amount of time
-Able and willing to work
-Unemployed through no fault of their own
Employers pay ___ on payroll
Tax
Each ____ has its own laws that define benefits in accordance with minimum federal standards for unemployment compensation
State
Workman’s compensation is administered by ___
State
Workman’s compensation is insurance covering the employer’s ____ for the costs of any incident incurred by an employee in connection with the job
Liability
Employers must furnish a ____ place to work, provide competent supervision, and provide instructions
Safe
The National Labor Relations Act (Wagner Act) of 1935 guaranteed the right to organize and join ____ ____
Labor unions
The National Labor Relations Act (Wagner Act) of 1935 gave the union the right to be the ____ agent
Bargaining
The National Labor Relations Act (Wagner Act) of 1935 also created the ___ ___ ___ ___, which listens to claims of “unfair labor practices”
National Labor Relations Board (NLRB)
The Taft Hartley Labor Act is also known as the ___ ___ Relations Act of 1947
Labor Management
The Taft Hartley Labor Act (Labor Management Relations Act) balanced powers of ___ and ___ (amended the Wagner Act)
Labor and management
The Taft Hartley Labor Act (Labor Management Relations Act) outlawed the ____ shop (where being a member of the union is a condition of employment); limited union shop to one year
Closed
The Taft Hartley Labor Act (Labor Management Relations Act) states that the government can obtain injunction against ____ that endanger national health or security
Strikes
The Taft Hartley Labor Act (Labor Management Relations Act) specified ____ union practices of the union
Unfair
The Landrum-Griffin Act is also known as the ___ ___ ___ and ___ Act of 1959
Labor Management Reporting and Disclosure
The Labor Management Reporting and Disclosure Act is the ___ ___ ___ for union members; regulates internal union affairs
Bill of Rights
The ___ ___ Act of 1964 prevents discrimination on the basis of race, color, or national origin
Civil Rights
The Civil Rights Act of 1964 also prohibits ____ ____
Sexual harassment
The Civil Rights Act of 1964 is overseen by the ___ ___ ___ ___
Equal Employment Opportunity Commission (EEOC)
The ___ ___ ____ Act of 1972 prevents discrimination in employment based on race, color, religion, sex, national origin, or political affiliation
Equal Employment Opportunity
The ___ ____ ____ Act of 1938 may also be called the Minimum Wage or Wage Hour Law; sets minimum wage
Fair Labor Standards
The Fair Labor Standards Act requires that for overtime, employees are paid…
Time and a half
Minimum wage is listed at the Bureau of ___ ___
Labor Standards
An amendment to the Fair Labor Standards Act was the ___ ___ Act of 1963 which prohibits discrimination in the basis of sex
Equal Pay
The Fair Labor Standards Act states that ____ (tolerated) time is compensable and must be paid
Donated
___ ___ laws regulate the work hours and duties of children
Child labor
In food service, students can hand and clean ___ and ___ only if enrolled in a food-related program
Cutters and slicers
What occupations are exempt from minimum wage and overtime requirements?
-Executive
-Administrative
-Professional
-Outside salespersons
The ___ ___ in Employment Act of 1967 prevents discrimination due to age
Age Discrimination
The Family and Medical Leave Act of 1993 applies to public and private agencies employing over ___ workers
50
Family and Medical Leave Act provides up to ___ workweeks of unpaid, job-protected leave during any 12 months for birth or placement of a child for adoption, to care for an immediate family member, or medical leave for a serious health condition
12
The Family and Medical Leave Act states that when you return from leave, you are guaranteed an _____ job, but not the same job
Equal
The Americans with Disabilities Act of 1992 covered employers with ___ or more employees
15
The Americans with Disabilities Act of 1992 states that employers must provide “reasonable accommodations”, including…
-Removing barriers
-Have wide aisles of 36 inches (3 ft)
-Have wide doors of 32 inches
-Install ramps
-Lower shelves and phones
-Rearrange tables and chairs
-Have flashing alarm lights
To comply with the Americans with Disabilities Act of 1992, job descriptions must specify “____” job functions
Essential
The Health Insurance Portability and Accountability Act of 1996 (HIPAA) allows employees to transfer coverage of an existing illness to a new employer’s ____ plan
Insurance
The Social Security Act of 1935 is an insurance program to protect employees against ___ ___ from retirement, unemployment, or disability
Wage loss
The ___ ___ ___ is a ten-digit identification number for providers and practitioners of healthcare services; it is used in standard transactions, such as in coordination of benefits between health plans, in healthcare claims, and in medical records
National Provider Identification (NPI)
The National Committee for Quality Assurance sets standards for ____, which is the process used to assess and verify the qualifications of a healthcare provider; many insurance companies require RDNs to become credentialed in order to provide services for their members and in order to pay claims
Credentialing
The ____ ___ is an online credentialing portal that a provider can elect to share with multiple health plans or payer organizations; it eliminates the need for multiple insurance credentialing submissions
CAQH ProView
____ is when a state agency issues a license to individuals who meet specified qualifications to practice a particular profession;
Licensure
Licensing statutes for dietetics and nutrition always include a ___ ___ ___, which is designed to prevent unlicensed individuals from holding themselves out to the public as Dietitians, Nutritionists, or using other titles as specified in the statute
Title protection provision
If in a union, a ___-___ is the education of union dues from pay
Check-off
In a ____ shop, employees must join the union after being hired
Union
In an ___ shop, employees can join the union or not
Open
In a ____ shop, employees must be members of the union first before hiring
Closed
___ and ___ shops are illegal in the public environment
Union and closed
In an ____ shop, all workers must pay an agency fee, but are not required to join the union
Agency
The ___ ___ ___ laws state that it is illegal to fire an employee who refuses to join a union even if a contract has a union shop clause
Right to work
The law provides protection against unfair union practices, such as…
-Cannot force employees to join unless legal union shop exists
-Cannot pressure employers to force employees to join, or discriminate against those who don’t join
-Cannot refuse to bargain collectively with an employer, engage in secondary boycotts, or charge excessive fees
The law also provides protection against unfair employer practices, such as…
-Cannot interfere with the formation or administration of labor organizations; cannot threaten employees or ask them about their union activities
-Cannot discriminate against employees in hiring or tenure because of union activity or because they have filed charges against the company
The law protects employee rights, which include…
-May join together to bargain as a group
-Can strike for better working conditions
-Can join a union whether or not it is recognized by management
A union/shop ____ is an employee who represents fellow employees as the union representatives; they do not get extra pay for holding this position
Steward
A union participates in ___ ____, where one person represents a group of people to bargain with the employer
Collective bargaining
Strategies for collective bargaining:
-Get opposition into a good frame of mind
-Make “blue sky” demands
-Ask twice for what you expect to get, then bargain down
Steps, in order, of collective bargaining:
-Bargaining between union steward and management
-If that fails, mediation: a neutral person helps settle differences (decision is not binding)
-If that fails, arbitration: hearing to dissolve a dispute during an impasse; decision is usually binding (final step in bargaining)
Unions can negotiate working conditions, vacations, and holidays, but not…
-Personnel requirements
-Strategic initiatives
An ____ is a court order to prevent someone from doing something
Injunction
Management but be present at ____ sessions
Bargaining
Before a change in policy can be made, it requires that ___% of the union voting plus one are in favor of the change
50
In general, ___ is used for promotions, schedules, and layoffs within a union
Seniority
A job ____ studies all aspects of a job, and is conducted by a worker and their supervisor
Analysis
A job analysis is conducted first to collect information for a job ____
Description
A job description reflects the required ____ and ____; it matches applicants to job, orientation and training, and employee appraisal
Skills and responsibilities
A job ____ includes the duties involved, conditions, and qualifications; written for each job
Specification
Job specifications are used in ___ and ____ of employees; does not have detailed information as to what to do or the time involved
Selection; placement
____ involves locating the most qualified person for the job; can be internal (promotions, transfers, rehires) or external (ads, agencies, unions)
Recruiting
The ___ ___ ____ Law (adopted by states) makes it illegal to ask about a candidate’s race, religion, sex, national origin, age, marital status, or if they have children (after they hire, they can ask)
Fair Employment Practices
The selection process for hiring includes ____ and ____
Application and screening
During the selection process, compare ____, ____, and ____ with job requirements
Skills, knowledge, and education
During the selection process, there is also ____ and ____ checks
Testing and background
What are two types of interviews?
-Structured (directed): use a checklist or preplanned strategy; gives same information on all; minimizes personal biases
-Unstructured (non-directed): no definite checklist; more participation from the applicant; used for sales, counseling, marketing
A work ___ breaks down a job hour by hour, includes training, as well as tasks and time
Schedule
A job ____ includes information on what to do and how to do it; no time limit
Breakdown
Job ____ incorporates more similar tasks to alleviate boredom
Enlargement
Job ____ upgrades a job by adding motivating factors
Enrichment
Job enrichment increases the number of tasks and control the employee has over the job; ___ and ____ motivators (advanced training)
Maslow and Herzberg
A ____ is a transfer to a job involving higher pay, status, and performance needs; can serve as an incentive for improved performance based on merit or seniority (may cause resentment in those bypassed)
Promotion
A ____ is a move to another job at approximately the same level with basically the same pay, status, and performance requirements; permits placement of employees in jobs where the need for their service is greatest or in jobs they prefer
Transfer
A ____ is either the voluntary or involuntary termination of an employee; an exit interview can help identify personnel-related problems
Separation
A ____ is the earnings of managerial and professional personnel
Salary
____ are hourly earnings of employees covered by the Fair Labor Standards Act
Wages
____ benefits are payments required by the law to ensure income in the event of unemployment, injury, or death (must be provided)
Statutory
_____ benefits are benefits or pay for time not worked
Compensatory
_____ benefits are for life and health insurance
Supplementary
Information in personnel records must be kept ____
Confidential
In non-unionized, ____ are settled informally by employees and supervisors
Grievances
If unionized, the contract states a ____ formal grievance procedure
Written
____ action is steps taken to correct undesirable behaviors
Disciplinary
Steps of disciplinary action:
-Oral warning (discuss nature, cause, corrective actions; temporary in record)
-Written warning (repeat violation or as first action if warranted; permanent in employee record)
-Suspension (forced leave of absence without pay; permanent record)
-Dismissal
Discipline practices need to be ____ (key element); this allows an employee to feel that any other employee would receive the same discipline for committing the same offense
Consistent
Disciplinary action is the result of an employee’s behavior, and not ____ conflicts
Personal
With disciplinary actions, focus on behavior, observations, and provide ____; documentation on employee behavior includes conduct, performance, appearance, and work availability, which are a part of progressive discipline
Alternatives
Use ____ as a last resort; it must fit the crime
Punishment
The goal of discipline is to ____ the behavior and save the employee; be sure the employee is aware of the severity of the problem as well as the organization’s standards (was the employee properly trained?)
Correct
Corrective discipline should be meted out in ____
Private
Employee performance should be compared with ____ ____ rather than to another employee
Department standards
To reprimand constructively, show the employee how to ____ their performance
Improve
The best use of an employee evaluation is to improve their performance by providing _____
Feedback
____ are the evaluative dimensions against which an employee’s behavior are measured; performance expectations that the employee strives to attain
Criteria
A ____ rating scales performance with assigned point values
Merit
With a ____, the rater records the performance, but does not rate it; uses a list of questions or statements to be answered yes or no
Checklist
A ____ incident is a record of incidents of positive and negative behaviors
Critical
A ___-___ may encourage an employee to become more involved and more committed; employee participation may help clarify their role and reduce role conflict
Self-assessment
Obstacles to effective appraisals:
-Halo effect: judge on most noticeable positive traits
-Leniency of error: rate everyone higher than they deserve
-Error of central tendency: rate everyone as average
Organizational ____ is the shared philosophy, beliefs, expectations, and attitudes that hold an organization together
Culture
In order to develop a good relationship between management and staff…
-Have a written mission statement
-Have integrity and build trust
-Train workers well and reward good performance
-Find ways to have fun, at work and outside of work
Labor ____ rate is determined by the (number of employees terminated / total positions in the department) x 100
Turnover
A high labor turnover rate results in higher ____ ____ (replacement, hiring, training)
Labor costs
Cultural ____ involves the ability to maintain an interpersonal stance that is other-oriented (or open to the other) in relation to aspects of cultural identity that are most important to the client/employee
Humility
Cultural ____ is the ability of systems to provide care to patients with diverse values, beliefs, and behaviors, including the tailoring of health care delivery to meet patients’ social, cultural, and linguistic needs
Competence
_____ is the intentional, ongoing effort to ensure that diverse people with different identities can fully participate in all aspects of the work of an organization, including leadership positions and decision-making processes; creates a more level playing field on which to compete and equal access to opportunities and information
Inclusion
Cultural ____ is being aware of similarities and differences among carious cultures as you engage in active communication with other communities
Sensitivity
The ____ definition of diversity and inclusion is to encourage diversity and inclusion by striving to recognize, respect, and include differences in ability, age, creed, culture, ethnicity, gender, gender identity, political affiliation, race, religion, sexual orientation, size, and socioeconomic characteristics in the nutrition and dietetics profession
Academy
