Domain III: Management of Food and Nutrition Programs and Services: Human Resource Management Flashcards

1
Q

____ compensation is insurance against loss of income

A

Unemployment

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2
Q

To qualify for unemployment compensation, an employee must be…

A

-Employed for a specific amount of time
-Able and willing to work
-Unemployed through no fault of their own

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3
Q

Employers pay ___ on payroll

A

Tax

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4
Q

Each ____ has its own laws that define benefits in accordance with minimum federal standards for unemployment compensation

A

State

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5
Q

Workman’s compensation is administered by ___

A

State

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6
Q

Workman’s compensation is insurance covering the employer’s ____ for the costs of any incident incurred by an employee in connection with the job

A

Liability

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7
Q

Employers must furnish a ____ place to work, provide competent supervision, and provide instructions

A

Safe

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8
Q

The National Labor Relations Act (Wagner Act) of 1935 guaranteed the right to organize and join ____ ____

A

Labor unions

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9
Q

The National Labor Relations Act (Wagner Act) of 1935 gave the union the right to be the ____ agent

A

Bargaining

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10
Q

The National Labor Relations Act (Wagner Act) of 1935 also created the ___ ___ ___ ___, which listens to claims of “unfair labor practices”

A

National Labor Relations Board (NLRB)

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11
Q

The Taft Hartley Labor Act is also known as the ___ ___ Relations Act of 1947

A

Labor Management

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12
Q

The Taft Hartley Labor Act (Labor Management Relations Act) balanced powers of ___ and ___ (amended the Wagner Act)

A

Labor and management

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13
Q

The Taft Hartley Labor Act (Labor Management Relations Act) outlawed the ____ shop (where being a member of the union is a condition of employment); limited union shop to one year

A

Closed

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14
Q

The Taft Hartley Labor Act (Labor Management Relations Act) states that the government can obtain injunction against ____ that endanger national health or security

A

Strikes

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15
Q

The Taft Hartley Labor Act (Labor Management Relations Act) specified ____ union practices of the union

A

Unfair

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16
Q

The Landrum-Griffin Act is also known as the ___ ___ ___ and ___ Act of 1959

A

Labor Management Reporting and Disclosure

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17
Q

The Labor Management Reporting and Disclosure Act is the ___ ___ ___ for union members; regulates internal union affairs

A

Bill of Rights

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18
Q

The ___ ___ Act of 1964 prevents discrimination on the basis of race, color, or national origin

A

Civil Rights

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19
Q

The Civil Rights Act of 1964 also prohibits ____ ____

A

Sexual harassment

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20
Q

The Civil Rights Act of 1964 is overseen by the ___ ___ ___ ___

A

Equal Employment Opportunity Commission (EEOC)

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21
Q

The ___ ___ ____ Act of 1972 prevents discrimination in employment based on race, color, religion, sex, national origin, or political affiliation

A

Equal Employment Opportunity

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22
Q

The ___ ____ ____ Act of 1938 may also be called the Minimum Wage or Wage Hour Law; sets minimum wage

A

Fair Labor Standards

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23
Q

The Fair Labor Standards Act requires that for overtime, employees are paid…

A

Time and a half

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24
Q

Minimum wage is listed at the Bureau of ___ ___

A

Labor Standards

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25
Q

An amendment to the Fair Labor Standards Act was the ___ ___ Act of 1963 which prohibits discrimination in the basis of sex

A

Equal Pay

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26
Q

The Fair Labor Standards Act states that ____ (tolerated) time is compensable and must be paid

A

Donated

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27
Q

___ ___ laws regulate the work hours and duties of children

A

Child labor

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28
Q

In food service, students can hand and clean ___ and ___ only if enrolled in a food-related program

A

Cutters and slicers

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29
Q

What occupations are exempt from minimum wage and overtime requirements?

A

-Executive
-Administrative
-Professional
-Outside salespersons

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30
Q

The ___ ___ in Employment Act of 1967 prevents discrimination due to age

A

Age Discrimination

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31
Q

The Family and Medical Leave Act of 1993 applies to public and private agencies employing over ___ workers

A

50

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32
Q

Family and Medical Leave Act provides up to ___ workweeks of unpaid, job-protected leave during any 12 months for birth or placement of a child for adoption, to care for an immediate family member, or medical leave for a serious health condition

A

12

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33
Q

The Family and Medical Leave Act states that when you return from leave, you are guaranteed an _____ job, but not the same job

A

Equal

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34
Q

The Americans with Disabilities Act of 1992 covered employers with ___ or more employees

A

15

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35
Q

The Americans with Disabilities Act of 1992 states that employers must provide “reasonable accommodations”, including…

A

-Removing barriers
-Have wide aisles of 36 inches (3 ft)
-Have wide doors of 32 inches
-Install ramps
-Lower shelves and phones
-Rearrange tables and chairs
-Have flashing alarm lights

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36
Q

To comply with the Americans with Disabilities Act of 1992, job descriptions must specify “____” job functions

A

Essential

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37
Q

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) allows employees to transfer coverage of an existing illness to a new employer’s ____ plan

A

Insurance

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38
Q

The Social Security Act of 1935 is an insurance program to protect employees against ___ ___ from retirement, unemployment, or disability

A

Wage loss

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39
Q

The ___ ___ ___ is a ten-digit identification number for providers and practitioners of healthcare services; it is used in standard transactions, such as in coordination of benefits between health plans, in healthcare claims, and in medical records

A

National Provider Identification (NPI)

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40
Q

The National Committee for Quality Assurance sets standards for ____, which is the process used to assess and verify the qualifications of a healthcare provider; many insurance companies require RDNs to become credentialed in order to provide services for their members and in order to pay claims

A

Credentialing

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41
Q

The ____ ___ is an online credentialing portal that a provider can elect to share with multiple health plans or payer organizations; it eliminates the need for multiple insurance credentialing submissions

A

CAQH ProView

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42
Q

____ is when a state agency issues a license to individuals who meet specified qualifications to practice a particular profession;

A

Licensure

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43
Q

Licensing statutes for dietetics and nutrition always include a ___ ___ ___, which is designed to prevent unlicensed individuals from holding themselves out to the public as Dietitians, Nutritionists, or using other titles as specified in the statute

A

Title protection provision

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44
Q

If in a union, a ___-___ is the education of union dues from pay

A

Check-off

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45
Q

In a ____ shop, employees must join the union after being hired

A

Union

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46
Q

In an ___ shop, employees can join the union or not

A

Open

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47
Q

In a ____ shop, employees must be members of the union first before hiring

A

Closed

48
Q

___ and ___ shops are illegal in the public environment

A

Union and closed

49
Q

In an ____ shop, all workers must pay an agency fee, but are not required to join the union

A

Agency

50
Q

The ___ ___ ___ laws state that it is illegal to fire an employee who refuses to join a union even if a contract has a union shop clause

A

Right to work

51
Q

The law provides protection against unfair union practices, such as…

A

-Cannot force employees to join unless legal union shop exists
-Cannot pressure employers to force employees to join, or discriminate against those who don’t join
-Cannot refuse to bargain collectively with an employer, engage in secondary boycotts, or charge excessive fees

52
Q

The law also provides protection against unfair employer practices, such as…

A

-Cannot interfere with the formation or administration of labor organizations; cannot threaten employees or ask them about their union activities
-Cannot discriminate against employees in hiring or tenure because of union activity or because they have filed charges against the company

53
Q

The law protects employee rights, which include…

A

-May join together to bargain as a group
-Can strike for better working conditions
-Can join a union whether or not it is recognized by management

54
Q

A union/shop ____ is an employee who represents fellow employees as the union representatives; they do not get extra pay for holding this position

A

Steward

55
Q

A union participates in ___ ____, where one person represents a group of people to bargain with the employer

A

Collective bargaining

56
Q

Strategies for collective bargaining:

A

-Get opposition into a good frame of mind
-Make “blue sky” demands
-Ask twice for what you expect to get, then bargain down

57
Q

Steps, in order, of collective bargaining:

A

-Bargaining between union steward and management
-If that fails, mediation: a neutral person helps settle differences (decision is not binding)
-If that fails, arbitration: hearing to dissolve a dispute during an impasse; decision is usually binding (final step in bargaining)

58
Q

Unions can negotiate working conditions, vacations, and holidays, but not…

A

-Personnel requirements
-Strategic initiatives

59
Q

An ____ is a court order to prevent someone from doing something

A

Injunction

60
Q

Management but be present at ____ sessions

A

Bargaining

61
Q

Before a change in policy can be made, it requires that ___% of the union voting plus one are in favor of the change

A

50

62
Q

In general, ___ is used for promotions, schedules, and layoffs within a union

A

Seniority

63
Q

A job ____ studies all aspects of a job, and is conducted by a worker and their supervisor

A

Analysis

64
Q

A job analysis is conducted first to collect information for a job ____

A

Description

65
Q

A job description reflects the required ____ and ____; it matches applicants to job, orientation and training, and employee appraisal

A

Skills and responsibilities

66
Q

A job ____ includes the duties involved, conditions, and qualifications; written for each job

A

Specification

67
Q

Job specifications are used in ___ and ____ of employees; does not have detailed information as to what to do or the time involved

A

Selection; placement

68
Q

____ involves locating the most qualified person for the job; can be internal (promotions, transfers, rehires) or external (ads, agencies, unions)

A

Recruiting

69
Q

The ___ ___ ____ Law (adopted by states) makes it illegal to ask about a candidate’s race, religion, sex, national origin, age, marital status, or if they have children (after they hire, they can ask)

A

Fair Employment Practices

70
Q

The selection process for hiring includes ____ and ____

A

Application and screening

71
Q

During the selection process, compare ____, ____, and ____ with job requirements

A

Skills, knowledge, and education

72
Q

During the selection process, there is also ____ and ____ checks

A

Testing and background

73
Q

What are two types of interviews?

A

-Structured (directed): use a checklist or preplanned strategy; gives same information on all; minimizes personal biases
-Unstructured (non-directed): no definite checklist; more participation from the applicant; used for sales, counseling, marketing

74
Q

A work ___ breaks down a job hour by hour, includes training, as well as tasks and time

A

Schedule

75
Q

A job ____ includes information on what to do and how to do it; no time limit

A

Breakdown

76
Q

Job ____ incorporates more similar tasks to alleviate boredom

A

Enlargement

77
Q

Job ____ upgrades a job by adding motivating factors

A

Enrichment

78
Q

Job enrichment increases the number of tasks and control the employee has over the job; ___ and ____ motivators (advanced training)

A

Maslow and Herzberg

79
Q

A ____ is a transfer to a job involving higher pay, status, and performance needs; can serve as an incentive for improved performance based on merit or seniority (may cause resentment in those bypassed)

A

Promotion

80
Q

A ____ is a move to another job at approximately the same level with basically the same pay, status, and performance requirements; permits placement of employees in jobs where the need for their service is greatest or in jobs they prefer

A

Transfer

81
Q

A ____ is either the voluntary or involuntary termination of an employee; an exit interview can help identify personnel-related problems

A

Separation

82
Q

A ____ is the earnings of managerial and professional personnel

A

Salary

83
Q

____ are hourly earnings of employees covered by the Fair Labor Standards Act

A

Wages

84
Q

____ benefits are payments required by the law to ensure income in the event of unemployment, injury, or death (must be provided)

A

Statutory

85
Q

_____ benefits are benefits or pay for time not worked

A

Compensatory

86
Q

_____ benefits are for life and health insurance

A

Supplementary

87
Q

Information in personnel records must be kept ____

A

Confidential

88
Q

In non-unionized, ____ are settled informally by employees and supervisors

A

Grievances

89
Q

If unionized, the contract states a ____ formal grievance procedure

A

Written

90
Q

____ action is steps taken to correct undesirable behaviors

A

Disciplinary

91
Q

Steps of disciplinary action:

A

-Oral warning (discuss nature, cause, corrective actions; temporary in record)
-Written warning (repeat violation or as first action if warranted; permanent in employee record)
-Suspension (forced leave of absence without pay; permanent record)
-Dismissal

92
Q

Discipline practices need to be ____ (key element); this allows an employee to feel that any other employee would receive the same discipline for committing the same offense

A

Consistent

93
Q

Disciplinary action is the result of an employee’s behavior, and not ____ conflicts

A

Personal

94
Q

With disciplinary actions, focus on behavior, observations, and provide ____; documentation on employee behavior includes conduct, performance, appearance, and work availability, which are a part of progressive discipline

A

Alternatives

95
Q

Use ____ as a last resort; it must fit the crime

A

Punishment

96
Q

The goal of discipline is to ____ the behavior and save the employee; be sure the employee is aware of the severity of the problem as well as the organization’s standards (was the employee properly trained?)

A

Correct

97
Q

Corrective discipline should be meted out in ____

A

Private

98
Q

Employee performance should be compared with ____ ____ rather than to another employee

A

Department standards

99
Q

To reprimand constructively, show the employee how to ____ their performance

A

Improve

100
Q

The best use of an employee evaluation is to improve their performance by providing _____

A

Feedback

101
Q

____ are the evaluative dimensions against which an employee’s behavior are measured; performance expectations that the employee strives to attain

A

Criteria

102
Q

A ____ rating scales performance with assigned point values

A

Merit

103
Q

With a ____, the rater records the performance, but does not rate it; uses a list of questions or statements to be answered yes or no

A

Checklist

104
Q

A ____ incident is a record of incidents of positive and negative behaviors

A

Critical

105
Q

A ___-___ may encourage an employee to become more involved and more committed; employee participation may help clarify their role and reduce role conflict

A

Self-assessment

106
Q

Obstacles to effective appraisals:

A

-Halo effect: judge on most noticeable positive traits
-Leniency of error: rate everyone higher than they deserve
-Error of central tendency: rate everyone as average

107
Q

Organizational ____ is the shared philosophy, beliefs, expectations, and attitudes that hold an organization together

A

Culture

108
Q

In order to develop a good relationship between management and staff…

A

-Have a written mission statement
-Have integrity and build trust
-Train workers well and reward good performance
-Find ways to have fun, at work and outside of work

109
Q

Labor ____ rate is determined by the (number of employees terminated / total positions in the department) x 100

A

Turnover

110
Q

A high labor turnover rate results in higher ____ ____ (replacement, hiring, training)

A

Labor costs

111
Q

Cultural ____ involves the ability to maintain an interpersonal stance that is other-oriented (or open to the other) in relation to aspects of cultural identity that are most important to the client/employee

A

Humility

112
Q

Cultural ____ is the ability of systems to provide care to patients with diverse values, beliefs, and behaviors, including the tailoring of health care delivery to meet patients’ social, cultural, and linguistic needs

A

Competence

113
Q

_____ is the intentional, ongoing effort to ensure that diverse people with different identities can fully participate in all aspects of the work of an organization, including leadership positions and decision-making processes; creates a more level playing field on which to compete and equal access to opportunities and information

A

Inclusion

114
Q

Cultural ____ is being aware of similarities and differences among carious cultures as you engage in active communication with other communities

A

Sensitivity

115
Q

The ____ definition of diversity and inclusion is to encourage diversity and inclusion by striving to recognize, respect, and include differences in ability, age, creed, culture, ethnicity, gender, gender identity, political affiliation, race, religion, sexual orientation, size, and socioeconomic characteristics in the nutrition and dietetics profession

A

Academy