Depersonalisation and dignity Flashcards
1
Q
Define - conformity
A
When individual complies with another as a result of the setting of an example.
They are not directly asked to comply with a particular request
2
Q
What study did milgram do for obedience of authority?
A
- Teacher and learner with list of pairs
- Mistakes punished by admistering shocks with increased voltages
3
Q
Whats the apethetic crowd?
A
- Bystander apathy
- Kitty Genovese 1964 – stabbing with 38 witnesses
4
Q
What is professional power?
A
Invisibility of patients – compliance and concordance
5
Q
What is cognitive dissonance?
A
- Psychological discomfort which is aroused when people are comforted with conflicting idea, beliefs or valves
- Individuals have a motivational drive to reduce dissonance so individuals may adapt their ideas, beliefs, values and subsequent behaviour to reduce the dissonance
6
Q
What is burnout?
A
- Emotional, mental and physical exhaustion
- Most likely excessive and prolonged stress – exhaustion, lack of enthusiasm and motivation – leading to lack of empathy and poor performance
- Increased levels in with high workload, low staffing levels, long shifts and low control
- Tested by Haringey council and Mid stafforshire national NHS foundation trust inquiry
7
Q
Why do people conform?
A
- Identify with group
- Social approval
- Avoid criticism and being ignored
- Behave in manner perceived as ‘right’
- Avoid feeling inferior
8
Q
What are the three grouping of the national servive framework?
A
- Entering old age (retirement) – active and independent
- Transitional phase (70s and 80s) – between active life and frailty – avoid crisis and reduce long-term dependency
- Frail old people (over 90s) – venerable group recognising complex interaction of physical, mental and social care factors to improve quality life
9
Q
Define depersonalisation
A
Treating the person as if they were either not present or not a person – Rana and Upton 2009
Attached to detachment healthcare and not engaged healthcare
Can be an element of burnout
