Copy of ESP Chapter 13 - Questions - Sheet1 Flashcards
ffective Supervisory Practices
what skill determines overall effectiveness of sup
handling complaints and grievances
ffective Supervisory Practices
every gripe that’s ignored can become
grievance
ffective Supervisory Practices
griping
kind of complaining to let of steam
ffective Supervisory Practices
is change expected with gripes
no - make best of situation
ffective Supervisory Practices
what does complaint require
sup to take some sort of action
ffective Supervisory Practices
grievance
written expression of dissatisfaction w/ aspect of job outside of control
ffective Supervisory Practices
when issues is formal grievance not allowed on
management issues
ffective Supervisory Practices
grievance involves concern of
policy, procedure, regulations, treatment
ffective Supervisory Practices
what are management rights
org structure, work done, tools used, selection of sup, selection standards
ffective Supervisory Practices
grievance grows out of feeling of being treated
harshly or unfairly by org
ffective Supervisory Practices
what is sup first job with gripe/complaint
decide if grievance being voiced
ffective Supervisory Practices
causes of grievance
work assignment, conditions, coworkers, supervisor, personal
ffective Supervisory Practices
sexual harassment
form of misconduct that undermines integrity of wrokplace
ffective Supervisory Practices
ensure all members know - about sex harassment
policies, procedure for complaint, discipline
ffective Supervisory Practices
flare-up
refuse to follow orders or tell you off - danger sign
ffective Supervisory Practices
what to look for to indicate dissatisfaction
danger signals
ffective Supervisory Practices
ingredients for preventative maintenance program
talk w/ employes, provide outlet for complaints, monitor work conditions, show appreciation
ffective Supervisory Practices
supervisor is considered __ __ to let off steam
safety valve
ffective Supervisory Practices
one of most important role of sup is developing __ of employee
capabilities
ffective Supervisory Practices
what do most union grievance procedures require
grievance put in writing and reported to sup first
ffective Supervisory Practices
when should grievance be settled
by sup if possible
ffective Supervisory Practices
who’s responsible to try and resolve grievance
immediate supervisor
ffective Supervisory Practices
is being responsible for investigation the same as being responsible to act on findings
no
ffective Supervisory Practices
you should not make statements about __ of grievance
merit
ffective Supervisory Practices
if you doubt your authority to act, ask who
HR or supervisor
ffective Supervisory Practices
every settled grievance is __ precedence
legal
