Copy of ESP Ch 01 - Sheet1

Question 1

ffective Supervisory Practices

Four specific factors are changing the character of local gov’t

Answer 1

demographic changes; tech. changes; changes in legal accountability; shift in employee expectations

Question 2

ffective Supervisory Practices

______________ have largely transformed what was traditionally regarded as clerical work.

Answer 2

Comptuers

Question 3

ffective Supervisory Practices

When work is decentralized, both supervisors and employees must have a clear understanding of what the __________ are.

Answer 3

expectations

Question 4

ffective Supervisory Practices

One of the most significant effects of legal mandates is the greater percentage of the supervisor’s time…

Answer 4

…that is spent managing admin processes that aren’t directly related to service delivery

Question 5

ffective Supervisory Practices

As a supervisor, you probably have to assume…

Answer 5

…that nearly every one of your decisions can be litigated

Question 6

ffective Supervisory Practices

A rule-bound environment can…

Answer 6

….stifle creativity and hurt morale

Question 7

ffective Supervisory Practices

Local governments are more likely to be sued because of _________ ______ ___________ than for any other reason.

Answer 7

human resource actions

Question 8

ffective Supervisory Practices

Employees expect their jobs to fulfull more of their human needs, including:

Answer 8

friendship, affirmation, and acceptance

Question 9

ffective Supervisory Practices

The Protestant ethic is a set of values centered on…

Answer 9

hard work, self-reliance, thrift, and respect for traditional authority

Question 10

ffective Supervisory Practices

The Protestant ethic has been enlarged by the idea that productive workers are entitled to…

Answer 10

certain basic necessities such as decent housing, a job, health care assistance, and a reasonable retirement

Question 11

ffective Supervisory Practices

Some workers are interested in careers that are less __________.

Answer 11

Consuming.

Question 12

ffective Supervisory Practices

Workers view their skills as _________ to be marketed to various employers over a career.

Answer 12

commodities

Question 13

ffective Supervisory Practices

instead of relying on their experience or longevity as their source of value, workers market ______ _____.

Answer 13

their talent

Question 14

ffective Supervisory Practices

today’s employees expect ___ ____ ___ ____ about the issues that directly affect them.

Answer 14

to make more decisions

Question 15

ffective Supervisory Practices

Many people today expect their careers to lead to __________ and ________.

Answer 15

self-actualization and fulfillment

Question 16

ffective Supervisory Practices

Jobs need to be ____ , ______, and _____.

Answer 16

interesting, meaningful, and enjoyable.

Question 17

ffective Supervisory Practices

Top-down hierarchical management is giving way to ________ _____.

Answer 17

self-managed teams

Question 18

ffective Supervisory Practices

The 21st century supervisor is often more of a _____ than a commander.

Answer 18

broker

Question 19

ffective Supervisory Practices

Supervisors must learn to function as ______, fostering communication and cooperation.

Answer 19

liaisions

Question 20

ffective Supervisory Practices

The supervisor’s work focuses on four fundamental tasks:

Answer 20

1. achieving results 2. sustaining teamwork 3. developing employees 4. fostering flexibility and accountability

Question 21

ffective Supervisory Practices

Four personal habits will help the supervisor manage his responsibilities:

Answer 21

1. self-awareness 2. building working relationships 3. cultivating a management attitude 4. brokering competing interests

Question 22

ffective Supervisory Practices

___________ is the first step to being a good supervisor

Answer 22

self-awareness

Question 23

ffective Supervisory Practices

The best way to obtain an understanding of others is…

Answer 23

…to strive to understand yourself.

Question 24

ffective Supervisory Practices

________ ___________ will help you to sense and adapt to changes in employee needs.

Answer 24

Healthy self-awareness

Question 25

ffective Supervisory Practices

________ __________ can help you keep your personal beliefs from interfering with your supervisory decisions.

Answer 25

Healthy self-awareness

Question 26

ffective Supervisory Practices

You must make sure that your views on sensitive subjects are not perceived as…

Answer 26

…abridging anyone’s equal opportunity under the law

Question 27

ffective Supervisory Practices

Effective supervisors build good working relationships by…

Answer 27

….creating an atmosphere of trust on the job.

Question 28

ffective Supervisory Practices

You must find your own balance between…

Answer 28

…being ‘one of the gang’ and being the person in charge

Question 29

ffective Supervisory Practices

You must relate to everyone in the workforce ____ _____.

Answer 29

equally well

Question 30

ffective Supervisory Practices

Building good working relationships means being ____, _____, and ____.

Answer 30

fair, compassionate, and predictable

Question 31

ffective Supervisory Practices

Employees respond positively to supervisors whom they ____ and ____.

Answer 31

respect and admire

Question 32

ffective Supervisory Practices

People are generally more productive when they are doing…

Answer 32

….what they enjoy and what they do best.

Question 33

ffective Supervisory Practices

The management attitude is a kind of understanding where supervisors…

Answer 33

…understand goals and processes of the organization, and how the work of individual employees advances those goals and processes.

Question 34

ffective Supervisory Practices

One of the best tests of your ability as a supervisor is…

Answer 34

whether your employees work just as hard when you’re not there

Question 35

ffective Supervisory Practices

The effective local government supervisor is skilled at brokering competing _____, _____, and ______ so as to best serve internal and external customers.

Answer 35

interests, values, and perspectives

Question 36

ffective Supervisory Practices

A compelling argument can be made that the people most vital to an organization’s success are its’ ____________.

Answer 36

first-line supervisors

Question 37

ffective Supervisory Practices

7 questions: In the last ____, have I received recognition or praise for doing good work?

Answer 37

seven days

Question 38

ffective Supervisory Practices

7 questions: in the last _____, has someone at work talked to me about my progress?

Answer 38

six months