Copy of ESP Ch 01 - Sheet1 Flashcards

1
Q

ffective Supervisory Practices

Four specific factors are changing the character of local gov’t

A

demographic changes; tech. changes; changes in legal accountability; shift in employee expectations

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2
Q

ffective Supervisory Practices

______________ have largely transformed what was traditionally regarded as clerical work.

A

Comptuers

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3
Q

ffective Supervisory Practices

When work is decentralized, both supervisors and employees must have a clear understanding of what the __________ are.

A

expectations

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4
Q

ffective Supervisory Practices

One of the most significant effects of legal mandates is the greater percentage of the supervisor’s time…

A

…that is spent managing admin processes that aren’t directly related to service delivery

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5
Q

ffective Supervisory Practices

As a supervisor, you probably have to assume…

A

…that nearly every one of your decisions can be litigated

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6
Q

ffective Supervisory Practices

A rule-bound environment can…

A

….stifle creativity and hurt morale

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7
Q

ffective Supervisory Practices

Local governments are more likely to be sued because of _________ ______ ___________ than for any other reason.

A

human resource actions

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8
Q

ffective Supervisory Practices

Employees expect their jobs to fulfull more of their human needs, including:

A

friendship, affirmation, and acceptance

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9
Q

ffective Supervisory Practices

The Protestant ethic is a set of values centered on…

A

hard work, self-reliance, thrift, and respect for traditional authority

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10
Q

ffective Supervisory Practices

The Protestant ethic has been enlarged by the idea that productive workers are entitled to…

A

certain basic necessities such as decent housing, a job, health care assistance, and a reasonable retirement

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11
Q

ffective Supervisory Practices

Some workers are interested in careers that are less __________.

A

Consuming.

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12
Q

ffective Supervisory Practices

Workers view their skills as _________ to be marketed to various employers over a career.

A

commodities

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13
Q

ffective Supervisory Practices

instead of relying on their experience or longevity as their source of value, workers market ______ _____.

A

their talent

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14
Q

ffective Supervisory Practices

today’s employees expect ___ ____ ___ ____ about the issues that directly affect them.

A

to make more decisions

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15
Q

ffective Supervisory Practices

Many people today expect their careers to lead to __________ and ________.

A

self-actualization and fulfillment

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16
Q

ffective Supervisory Practices

Jobs need to be ____ , ______, and _____.

A

interesting, meaningful, and enjoyable.

17
Q

ffective Supervisory Practices

Top-down hierarchical management is giving way to ________ _____.

A

self-managed teams

18
Q

ffective Supervisory Practices

The 21st century supervisor is often more of a _____ than a commander.

19
Q

ffective Supervisory Practices

Supervisors must learn to function as ______, fostering communication and cooperation.

20
Q

ffective Supervisory Practices

The supervisor’s work focuses on four fundamental tasks:

A
  1. achieving results 2. sustaining teamwork 3. developing employees 4. fostering flexibility and accountability
21
Q

ffective Supervisory Practices

Four personal habits will help the supervisor manage his responsibilities:

A
  1. self-awareness 2. building working relationships 3. cultivating a management attitude 4. brokering competing interests
22
Q

ffective Supervisory Practices

___________ is the first step to being a good supervisor

A

self-awareness

23
Q

ffective Supervisory Practices

The best way to obtain an understanding of others is…

A

…to strive to understand yourself.

24
Q

ffective Supervisory Practices

________ ___________ will help you to sense and adapt to changes in employee needs.

A

Healthy self-awareness

25
# ffective Supervisory Practices ________ __________ can help you keep your personal beliefs from interfering with your supervisory decisions.
Healthy self-awareness
26
# ffective Supervisory Practices You must make sure that your views on sensitive subjects are not perceived as...
...abridging anyone's equal opportunity under the law
27
# ffective Supervisory Practices Effective supervisors build good working relationships by...
....creating an atmosphere of trust on the job.
28
# ffective Supervisory Practices You must find your own balance between...
...being 'one of the gang' and being the person in charge
29
# ffective Supervisory Practices You must relate to everyone in the workforce ____ _____.
equally well
30
# ffective Supervisory Practices Building good working relationships means being ____, _____, and ____.
fair, compassionate, and predictable
31
# ffective Supervisory Practices Employees respond positively to supervisors whom they ____ and ____.
respect and admire
32
# ffective Supervisory Practices People are generally more productive when they are doing...
....what they enjoy and what they do best.
33
# ffective Supervisory Practices The management attitude is a kind of understanding where supervisors...
...understand goals and processes of the organization, and how the work of individual employees advances those goals and processes.
34
# ffective Supervisory Practices One of the best tests of your ability as a supervisor is...
whether your employees work just as hard when you're not there
35
# ffective Supervisory Practices The effective local government supervisor is skilled at brokering competing _____, _____, and ______ so as to best serve internal and external customers.
interests, values, and perspectives
36
# ffective Supervisory Practices A compelling argument can be made that the people most vital to an organization's success are its' ____________.
first-line supervisors
37
# ffective Supervisory Practices 7 questions: In the last ____, have I received recognition or praise for doing good work?
seven days
38
# ffective Supervisory Practices 7 questions: in the last _____, has someone at work talked to me about my progress?
six months