Copy of ESP Ch 05 - Sheet1

Question 1

ffective Supervisory Practices

The organization shown on an org chart is the _____ organization

Answer 1

formal

Question 2

ffective Supervisory Practices

The informal organization exists because …

Answer 2

…you cannot really force people to work together a certain way

Question 3

ffective Supervisory Practices

The major models of formal organization are (5)

Answer 3

Line, Line-and-staff, functional, program/project, quality improvement

Question 4

ffective Supervisory Practices

In a line organization ___________ has complete authority.

Answer 4

the person at the top

Question 5

ffective Supervisory Practices

This type of organization is often used by public safety departments

Answer 5

line organization

Question 6

ffective Supervisory Practices

This type of organization requires the person at the top to be an expert in all phases of the work.

Answer 6

line organization

Question 7

ffective Supervisory Practices

It is hard to find and replace key people in this type of organiztion

Answer 7

line organization

Question 8

ffective Supervisory Practices

Communications between departments in this type of organization is often difficult

Answer 8

line organization

Question 9

ffective Supervisory Practices

This type of organization has experts advising top management

Answer 9

line-and-staff organization

Question 10

ffective Supervisory Practices

Conflicts often arise between advisors and line officials in this type of organization

Answer 10

line-and-staff organization

Question 11

ffective Supervisory Practices

This type of organization is made of specialized departments

Answer 11

functional organiztion

Question 12

ffective Supervisory Practices

This type of organization is more efficient than a line-and-staff organization

Answer 12

functional organiztion

Question 13

ffective Supervisory Practices

This type of organization has experts in the chain of command

Answer 13

functional organiztion

Question 14

ffective Supervisory Practices

In this type of organization, staff are assigned on the basis of their particular skills, regardless of the department they happen to work in

Answer 14

Program or project organization

Question 15

ffective Supervisory Practices

Quality Improvement initiatives are usually undertaken to (6)

Answer 15

improve service, improve customer satisfaction, decrease cost, improve teamwork, increase morale, improve labor relations

Question 16

ffective Supervisory Practices

This type of organization is philosophically based on the idea that employees know the work best

Answer 16

quality improvement

Question 17

ffective Supervisory Practices

This type of organization is philosophically based on the idea that managements job is not to command and control, but to inspire and facilitate

Answer 17

quality improvement

Question 18

ffective Supervisory Practices

Six building blocks of quality improvement organizations

Answer 18

work process improvement, continuous improvement, customer focus, teamwork, leadership, strategic planning

Question 19

ffective Supervisory Practices

__________ is a systematic approach to improving the step-by-step ways in which work gets done.

Answer 19

work process improvement

Question 20

ffective Supervisory Practices

______ is based on the idea that every process can be improved

Answer 20

continuous improvement