Copy of ESP Ch 05 - Sheet1 Flashcards
ffective Supervisory Practices
The organization shown on an org chart is the _____ organization
formal
ffective Supervisory Practices
The informal organization exists because …
…you cannot really force people to work together a certain way
ffective Supervisory Practices
The major models of formal organization are (5)
Line, Line-and-staff, functional, program/project, quality improvement
ffective Supervisory Practices
In a line organization ___________ has complete authority.
the person at the top
ffective Supervisory Practices
This type of organization is often used by public safety departments
line organization
ffective Supervisory Practices
This type of organization requires the person at the top to be an expert in all phases of the work.
line organization
ffective Supervisory Practices
It is hard to find and replace key people in this type of organiztion
line organization
ffective Supervisory Practices
Communications between departments in this type of organization is often difficult
line organization
ffective Supervisory Practices
This type of organization has experts advising top management
line-and-staff organization
ffective Supervisory Practices
Conflicts often arise between advisors and line officials in this type of organization
line-and-staff organization
ffective Supervisory Practices
This type of organization is made of specialized departments
functional organiztion
ffective Supervisory Practices
This type of organization is more efficient than a line-and-staff organization
functional organiztion
ffective Supervisory Practices
This type of organization has experts in the chain of command
functional organiztion
ffective Supervisory Practices
In this type of organization, staff are assigned on the basis of their particular skills, regardless of the department they happen to work in
Program or project organization
ffective Supervisory Practices
Quality Improvement initiatives are usually undertaken to (6)
improve service, improve customer satisfaction, decrease cost, improve teamwork, increase morale, improve labor relations
ffective Supervisory Practices
This type of organization is philosophically based on the idea that employees know the work best
quality improvement
ffective Supervisory Practices
This type of organization is philosophically based on the idea that managements job is not to command and control, but to inspire and facilitate
quality improvement
ffective Supervisory Practices
Six building blocks of quality improvement organizations
work process improvement, continuous improvement, customer focus, teamwork, leadership, strategic planning
ffective Supervisory Practices
__________ is a systematic approach to improving the step-by-step ways in which work gets done.
work process improvement
ffective Supervisory Practices
______ is based on the idea that every process can be improved
continuous improvement
