Copy of ESP Chapter 09 - Questions - Sheet1 Flashcards by Sean Brooks | Brainscape

Q

ffective Supervisory Practices

coach

A

sets goals and provides advice to achieve

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Q

ffective Supervisory Practices

counselor

A

addresses perfomance provlems from personal stuff

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Q

ffective Supervisory Practices

mentor

A

role model

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Q

ffective Supervisory Practices

coaches tools

A

delegation + feedback

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Q

ffective Supervisory Practices

delegation - 3 parts

A

responsibility, authority, accountability

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Q

ffective Supervisory Practices

personal management interview program

A

type of feedback - private regular meeting

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Q

ffective Supervisory Practices

should counselor solve problems

A

no - assist in seeking solutions

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Q

ffective Supervisory Practices

empathy

A

ack others emotions w/out taking them as own

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Q

ffective Supervisory Practices

sympathy

A

taking on others emotions as own

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Q

ffective Supervisory Practices

exceptions to confidentiality of personal problems

A

danger to self or others

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Q

ffective Supervisory Practices

1st step when decline in performance

A

meet in private and discuss

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Q

ffective Supervisory Practices

informal mentoring

A

spontaneous, 2 people come together in learning relationship

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Q

ffective Supervisory Practices

formal mentoring

A

framework, time limit of 1 yr, regular meetings

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Q

ffective Supervisory Practices

should supervisor be mentor

A

no - not for direct reports

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