Copy of ESP Chapter 10 - Questions - Sheet1 Flashcards
ffective Supervisory Practices
lower level need
basic - food and shelter
ffective Supervisory Practices
higher level need
acceptance, recognition, achievement
ffective Supervisory Practices
what motivates us
opportunities to satisfy our needs
ffective Supervisory Practices
Human side of enterprise
McGregor - Theory X and Y - styles of supervision
ffective Supervisory Practices
Theory X Supervisor
employees dislike work - need control and direction
ffective Supervisory Practices
Theory Y Supervisors
people are self disciplined and creative
ffective Supervisory Practices
Theory Z
complex theory person - needs and motives constantly vary
ffective Supervisory Practices
Maslows Hierarchy of Needs (5)
physiological, security, social, esteem, self-fulfillment
ffective Supervisory Practices
Hierarchy of needs - when must each be met
must meet lower level, before move to next
ffective Supervisory Practices
Hierarchy of needs - are higher needs more important
no
ffective Supervisory Practices
what is human behavior driven by
unsatisfied needs
ffective Supervisory Practices
after need satisfied - does it still drive behavior
no
ffective Supervisory Practices
Herzberg’s hygiene and motivation factors - 2 sources
hygiene factors and motivators
ffective Supervisory Practices
are people motivated by hygiene factors
no - but will be dissatisfied if absent
ffective Supervisory Practices
hygiene factors
salary, working conditions, relations
ffective Supervisory Practices
motivators
responsibility, recognition, advancement
ffective Supervisory Practices
adapters
thrive in stable org w/ system of rules
ffective Supervisory Practices
adapters motivated by
desire to be precise, efficient, consistent
ffective Supervisory Practices
innovators
thrive in fluid environment - problem solving
ffective Supervisory Practices
public service as motivator - 4 types
samaritans, communitarians, patriots, humanitarians
ffective Supervisory Practices
samaritans motivated by
help underpriveledged
ffective Supervisory Practices
communitarians motivated by
desire to serve public - be involved in community
ffective Supervisory Practices
patriots motivated by
sense of duty and commitment to public good
ffective Supervisory Practices
humanitarians motivated by
desire to make difference
ffective Supervisory Practices
how to release higher levels of motivation
involve employees in decision making, goal setting and feedback
ffective Supervisory Practices
techniques to identify employees motivation
informal survey or focus group
ffective Supervisory Practices
way to increase satisfaction and improve motivation
job redesign and job rotation
ffective Supervisory Practices
job redesign
employee defines tasks and expectations
ffective Supervisory Practices
job rotation
employees do different jobs for period of time
ffective Supervisory Practices
is role of supervisor to provide motivation to others
no - release it and help channel capacity already there
