Copy of ESP Chapter 10 - Questions - Sheet1

Question 1

ffective Supervisory Practices

lower level need

Answer 1

basic - food and shelter

Question 2

ffective Supervisory Practices

higher level need

Answer 2

acceptance, recognition, achievement

Question 3

ffective Supervisory Practices

what motivates us

Answer 3

opportunities to satisfy our needs

Question 4

ffective Supervisory Practices

Human side of enterprise

Answer 4

McGregor - Theory X and Y - styles of supervision

Question 5

ffective Supervisory Practices

Theory X Supervisor

Answer 5

employees dislike work - need control and direction

Question 6

ffective Supervisory Practices

Theory Y Supervisors

Answer 6

people are self disciplined and creative

Question 7

ffective Supervisory Practices

Theory Z

Answer 7

complex theory person - needs and motives constantly vary

Question 8

ffective Supervisory Practices

Maslows Hierarchy of Needs (5)

Answer 8

physiological, security, social, esteem, self-fulfillment

Question 9

ffective Supervisory Practices

Hierarchy of needs - when must each be met

Answer 9

must meet lower level, before move to next

Question 10

ffective Supervisory Practices

Hierarchy of needs - are higher needs more important

Answer 10

no

Question 11

ffective Supervisory Practices

what is human behavior driven by

Answer 11

unsatisfied needs

Question 12

ffective Supervisory Practices

after need satisfied - does it still drive behavior

Answer 12

no

Question 13

ffective Supervisory Practices

Herzberg’s hygiene and motivation factors - 2 sources

Answer 13

hygiene factors and motivators

Question 14

ffective Supervisory Practices

are people motivated by hygiene factors

Answer 14

no - but will be dissatisfied if absent

Question 15

ffective Supervisory Practices

hygiene factors

Answer 15

salary, working conditions, relations

Question 16

ffective Supervisory Practices

motivators

Answer 16

responsibility, recognition, advancement

Question 17

ffective Supervisory Practices

adapters

Answer 17

thrive in stable org w/ system of rules

Question 18

ffective Supervisory Practices

adapters motivated by

Answer 18

desire to be precise, efficient, consistent

Question 19

ffective Supervisory Practices

innovators

Answer 19

thrive in fluid environment - problem solving

Question 20

ffective Supervisory Practices

public service as motivator - 4 types

Answer 20

samaritans, communitarians, patriots, humanitarians

Question 21

ffective Supervisory Practices

samaritans motivated by

Answer 21

help underpriveledged

Question 22

ffective Supervisory Practices

communitarians motivated by

Answer 22

desire to serve public - be involved in community

Question 23

ffective Supervisory Practices

patriots motivated by

Answer 23

sense of duty and commitment to public good

Question 24

ffective Supervisory Practices

humanitarians motivated by

Answer 24

desire to make difference

Question 25

ffective Supervisory Practices

how to release higher levels of motivation

Answer 25

involve employees in decision making, goal setting and feedback

Question 26

ffective Supervisory Practices

techniques to identify employees motivation

Answer 26

informal survey or focus group

Question 27

ffective Supervisory Practices

way to increase satisfaction and improve motivation

Answer 27

job redesign and job rotation

Question 28

ffective Supervisory Practices

job redesign

Answer 28

employee defines tasks and expectations

Question 29

ffective Supervisory Practices

job rotation

Answer 29

employees do different jobs for period of time

Question 30

ffective Supervisory Practices

is role of supervisor to provide motivation to others

Answer 30

no - release it and help channel capacity already there