Copy of ESP Ch 04 - Sheet1

Question 1

ffective Supervisory Practices

Good Planning can (4)

Answer 1

help you stay on top of things, give you time, produce better results, reduce stress

Question 2

ffective Supervisory Practices

for supervisors, planning means determining (5)

Answer 2

WHAT needs to be done, the ORDER of tasks, WHEN to be completed, SUPPORT needed, WHO will do, expected QUALITY

Question 3

ffective Supervisory Practices

A written plan cannot be ____.

Answer 3

forgotten

Question 4

ffective Supervisory Practices

A good work plan should have (4)

Answer 4

statement of goals, step-by-step tasks, schedule of people and supplies, description of ways to measure progress

Question 5

ffective Supervisory Practices

The main steps in making a plan (5)

Answer 5

1. stating goals 2. streamlining work 3. listing objectives, tasks, and activities 4. scheduling resources 5. checking progress

Question 6

ffective Supervisory Practices

Goal statements should be SMART -

Answer 6

Specific, Measurable, Attainable, Results-based, Time-bound

Question 7

ffective Supervisory Practices

A good procedures manual (3)

Answer 7

identifies goals and standards for jobs, breaks down work processes into tasks and activities, outlines steps to perform

Question 8

ffective Supervisory Practices

Whereas general management involves simple, daily, and routine coordination, project management: (3)

Answer 8

involves a series of complex tasks, bounded by time and resources, clearly defined outcome

Question 9

ffective Supervisory Practices

Five major tasks in project management:

Answer 9

initiating, planning, executing, controlling, and closing

Question 10

ffective Supervisory Practices

Two things that happen during the initiating stage of project management:

Answer 10

project goals are written, and statement of work (SOW) is developed

Question 11

ffective Supervisory Practices

what is a SOW

Answer 11

statement of work - a map for implementing the project goals

Question 12

ffective Supervisory Practices

In the planning stage, you…(4++)

Answer 12

refine project scope, select team, list tasks and activities, sequence; schedule; work breakdown structure

Question 13

ffective Supervisory Practices

The executing phase of project management involves (5)

Answer 13

schedule resources, meeting regularly, obtaining special talent, issuing updates, delegating tasks

Question 14

ffective Supervisory Practices

Controlling a project requires the supervisor to…(4)

Answer 14

watch over project, monitor deviations, take corrective actions, evaluate changes

Question 15

ffective Supervisory Practices

Tools for executing and controlling a project include: (3)

Answer 15

the Program Evaluation and Review Technique (PERT), Critical Path Method, Gantt Chart

Question 16

ffective Supervisory Practices

Closing phase of project management involves (5)

Answer 16

shutting down operations, disbanding team, writing report, determining if outcomes were achieved, evaluating what was learned

Question 17

ffective Supervisory Practices

Most supervisors only spend about ___ percent of their time on the activities that produce ___ of the results.

Answer 17

20 - 80

Question 18

ffective Supervisory Practices

Tips for time managment (4)

Answer 18

focus on goal-related tasks, prioritize, break down large projects, keep an hourly log