Copy of ESP Chapter 12 - Questions - Sheet1

Question 1

ffective Supervisory Practices

critical role of supervisor

Answer 1

establish and maintain discipline

Question 2

ffective Supervisory Practices

negative form of discipline

Answer 2

threat of reprisal

Question 3

ffective Supervisory Practices

poor performance - traced to

Answer 3

boredom, misunderstand rules, unfairness, personal problem

Question 4

ffective Supervisory Practices

steps to strengthen self discipline

Answer 4

issue clear rules, set example, communicate expectations, keep records

Question 5

ffective Supervisory Practices

to know what’s expected of them, employees should know

Answer 5

work to be done, quality, when done, and why

Question 6

ffective Supervisory Practices

when are job standards communicated

Answer 6

at job interiew

Question 7

ffective Supervisory Practices

what must new hires be told

Answer 7

policies/rules, standards, consequences

Question 8

ffective Supervisory Practices

who maintains official personnel file

Answer 8

HR dept

Question 9

ffective Supervisory Practices

what does work record for each employee contain

Answer 9

job responsibilities/goal, accomplishments, leave, discipline

Question 10

ffective Supervisory Practices

employee development plan

Answer 10

details change expected in behavior

Question 11

ffective Supervisory Practices

what governs access to personnel file

Answer 11

fed privacy laws

Question 12

ffective Supervisory Practices

are employees able to view own personnel file

Answer 12

yes - encouraged to do so

Question 13

ffective Supervisory Practices

who should personnel file be available to

Answer 13

management + employee

Question 14

ffective Supervisory Practices

can supervisor keep private notes on employee

Answer 14

yes - separate from file

Question 15

ffective Supervisory Practices

what is basis for discipline

Answer 15

change behavior or improve performance

Question 16

ffective Supervisory Practices

5 steps when rule is violated

Answer 16

act promptly, get facts, decide on action, hold interview, use appeal procedure

Question 17

ffective Supervisory Practices

should you notify violator you are looking into incident

Answer 17

yes - act promptly

Question 18

ffective Supervisory Practices

good way to obtain facts

Answer 18

informal memo

Question 19

ffective Supervisory Practices

serious offense

Answer 19

fighting, damage to property, drugs/alcohol on job

Question 20

ffective Supervisory Practices

what is most appropriate action

Answer 20

least severe that is strong enough to convince that behavior won’t be tolerated

Question 21

ffective Supervisory Practices

steps in progressive discipline (7)

Answer 21

informal talk, spoken warning, written warning, suspension, salary reduction, demotion, dismissal

Question 22

ffective Supervisory Practices

any record kept for informal talk

Answer 22

no

Question 23

ffective Supervisory Practices

any record kept for spoken warning

Answer 23

yes - place in work file for period of time - not in permanent file

Question 24

ffective Supervisory Practices

how long should spoken warning record be kept in work file

Answer 24

6 months

Question 25

ffective Supervisory Practices

how long is suspension for

Answer 25

1-30 days

Question 26

ffective Supervisory Practices

who needs to approve suspension

Answer 26

supervisor and HR

Question 27

ffective Supervisory Practices

when is suspension used

Answer 27

major rule violated or repeated warnings

Question 28

ffective Supervisory Practices

what to do before suspension decided on

Answer 28

give disciplinary interview

Question 29

ffective Supervisory Practices

how is employee notified of suspension

Answer 29

letter - delivered by sup or cert main

Question 30

ffective Supervisory Practices

is demotion likely to improve behavior

Answer 30

no - makes it worse

Question 31

ffective Supervisory Practices

what is considered last resort for discipline

Answer 31

demotion

Question 32

ffective Supervisory Practices

who authorizes demotion

Answer 32

department head

Question 33

ffective Supervisory Practices

if demoted because they can’t cope with job - is it discipline

Answer 33

no

Question 34

ffective Supervisory Practices

when is transfer valid

Answer 34

when personality conflict between employee and supervisor

Question 35

ffective Supervisory Practices

should transfer be used as discipline

Answer 35

no

Question 36

ffective Supervisory Practices

what is point of disciplinary interview

Answer 36

get employees side of story

Question 37

ffective Supervisory Practices

what to do if lose temper in disciplinary interview

Answer 37

stop interview and reschedule for later in day

Question 38

ffective Supervisory Practices

what should be placed in work file after disciplinary interview

Answer 38

write-up of main discussion points and goals for improvement

Question 39

ffective Supervisory Practices

what must be emphasized when explaining appeal process

Answer 39

they are protected from reprisal

Question 40

ffective Supervisory Practices

if union employee - can only dismiss

Answer 40

for cause or for just cause

Question 41

ffective Supervisory Practices

what rights do union employees get

Answer 41

right to rep and appeal to 3rd party

Question 42

ffective Supervisory Practices

allegation

Answer 42

legal term for what you intend to prove

Question 43

ffective Supervisory Practices

when asking for employee reply in writing, how long do they have

Answer 43

48 hrs from receipt of allegation

Question 44

ffective Supervisory Practices

should you allow union employee to resign

Answer 44

yes

Question 45

ffective Supervisory Practices

what should you tell employee at end of disciplinary interview

Answer 45

action you plan to recommend