Copy of ESP Ch 06 - Sheet1

Question 1

ffective Supervisory Practices

In most jurisdictions the _____ ______ department screens job applicants.

Answer 1

human resources

Question 2

ffective Supervisory Practices

Equal employment guidelines say specifically that you must not disqualify a person because of (7):

Answer 2

race, sex, age, religion, nationality, disability, or other personal characteristics that have nothing to do with the job

Question 3

ffective Supervisory Practices

You and the applicant will learn mor about each other if both of you are _____.

Answer 3

relaxed

Question 4

ffective Supervisory Practices

There should be no _____ _____ between you and the applicant

Answer 4

physical barriers

Question 5

ffective Supervisory Practices

What kind of questions to avoid in an interview?

Answer 5

yes and no questions, and those with an obvious answer

Question 6

ffective Supervisory Practices

What kind of questions to ask in an interview?

Answer 6

open-ended

Question 7

ffective Supervisory Practices

When should you think about your answer in an interview?

Answer 7

after the applicant finishes speaking

Question 8

ffective Supervisory Practices

What about pauses in the conversation?

Answer 8

dont worry about them.

Question 9

ffective Supervisory Practices

When should you write down your thoughts regarding an interviewee?

Answer 9

as soon as the interview is over

Question 10

ffective Supervisory Practices

What should be done about the composition of a screening committee?

Answer 10

it should reflect the racial and gender diversity of the organization

Question 11

ffective Supervisory Practices

______ ______ and ______ ______ are often used where there are a large number of applicants for a job.

Answer 11

assessment centers and performance examinations

Question 12

ffective Supervisory Practices

A _______ ________ can be especially helpful if the position requires the operation of equipment or machines.

Answer 12

performance examination

Question 13

ffective Supervisory Practices

four main ingredients of a job orientation program:

Answer 13

1) welcoming the new employee 2) discussing expectations 3) explaining and informing 4) setting up a check-back system

Question 14

ffective Supervisory Practices

The ___ ____ is critical to making a new employee feel welcome and at home.

Answer 14

first day

Question 15

ffective Supervisory Practices

early in the orientation period, two points should be made clear:

Answer 15

what you expect of the employee, and what the employee expects of the job

Question 16

ffective Supervisory Practices

_____ ______ is essential in reinforcing your expectations.

Answer 16

positive reinforcement

Question 17

ffective Supervisory Practices

As part of a check-back system, the supervisor can schedule a _____ review of the employees work for at least the first ___ ___.

Answer 17

monthly, six months

Question 18

ffective Supervisory Practices

In the course of the training period it is important to remember that some employees may have ….

Answer 18

…unpleasant memories of their school days

Question 19

ffective Supervisory Practices

What are the benefits of OJT?

Answer 19

work the organization way, check on correct job, learn better ways, learn new skills

Question 20

ffective Supervisory Practices

Studies show that it is important to present information so that…

Answer 20

…both the left and right sides of the brain are stimulated

Question 21

ffective Supervisory Practices

Training sessions should appeal to….

Answer 21

….participants senses

Question 22

ffective Supervisory Practices

Steps should be taught…

Answer 22

…in the order in which they are actually done on the job

Question 23

ffective Supervisory Practices

Employees will remember ___ something is done, if they know ___ it is done.

Answer 23

how, why

Question 24

ffective Supervisory Practices

Without practice, ___% of instruction is lost in an hour, __% in a day, and __% in a week.

Answer 24

55, 65, 75

Question 25

ffective Supervisory Practices

The elements of effective demonstration:

Answer 25

explain normally, repeat slowly, explain normally; all while demonstrating physically. Have employee demonstrate

Question 26

ffective Supervisory Practices

At the end of each training session, it is a good idea to…

Answer 26

…have the employees summarize the key points while you write them on the board