Copy of ESP Ch 02 - Sheet1 Flashcards
ffective Supervisory Practices
Four categories of Competing Values Framework
clan skills, adhocracy skills, market skills, hierarchy skills
ffective Supervisory Practices
Two axes of Competing Values Framework
Internal maintenance vs external positioning and Flexibility/Change vs Stability/Control
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Flexibility/Change skills in Competing Values Framework
Clan skills and Adhocracy skills
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External Positioning skills in Competing Values Framework
Adhocracy skills and Market skills
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Stability/Control skills in Competing Values Framework
Hierarchy skills and Market skills
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Internal Maintenance skills in Competing Values Framework
Clan skills, and Hierarchy skills
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Where do Clan skills fall on the Competing Values Framework
Internal - Change
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Where do Adhocracy skills fall on the Competing Values Framework
External - Change
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Where do Hierarchy skills fall on the Competing Values Framework
Internal - Stability
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Where do Market skills fall on the Competing Values Framework
External - Stability
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Clan skills include
Communicating supportively, Building teams and teamwork, Empowering
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Adhocracy skills include
solving problems creatively, articulating a vision, fostering innovation
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Market skills include
motivating others, gaining power and influence, managing conflict
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Hierarchy skills include
managing personal stress, managing time, managing self-awareness, analytical problem solving
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Leaders ______, ______, _________.
set direction, articulate orgs vision, and transform individuals and the org
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Managers ______, ______, _______ and______.
administer, monitor, direct, and refine current performance.
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Managers __________; Leaders ________.
Managers do things right, Leaders do the right things.
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A mission statement generally describes what an organization ____ __ ___.
wants to do
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A vision statement generally describes what an organization ___ ___ ___.
wants to be
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What does a goal state?
What must be done, who must do it, and when it must be completed.
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Who is often the best source of ideas on how to get the job done effectively and efficiently?
Employees, who are closest to the work
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Employees who _____ do what needs to be done even when the supervisor is not present.
self-manage
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Four characteristics of supervisors who have the best chance of ID’ing and resolving problems early on?
- approachable 2. constantly evaluate risks and problems 3. actively watch for small signs of trouble 4. look for trends or patterns
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To catch problems while they are still small, it is important to develop _______.
empathy