Copy of ESP Ch 02 - Sheet1 Flashcards

1
Q

ffective Supervisory Practices

Four categories of Competing Values Framework

A

clan skills, adhocracy skills, market skills, hierarchy skills

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2
Q

ffective Supervisory Practices

Two axes of Competing Values Framework

A

Internal maintenance vs external positioning and Flexibility/Change vs Stability/Control

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3
Q

ffective Supervisory Practices

Flexibility/Change skills in Competing Values Framework

A

Clan skills and Adhocracy skills

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4
Q

ffective Supervisory Practices

External Positioning skills in Competing Values Framework

A

Adhocracy skills and Market skills

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5
Q

ffective Supervisory Practices

Stability/Control skills in Competing Values Framework

A

Hierarchy skills and Market skills

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6
Q

ffective Supervisory Practices

Internal Maintenance skills in Competing Values Framework

A

Clan skills, and Hierarchy skills

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7
Q

ffective Supervisory Practices

Where do Clan skills fall on the Competing Values Framework

A

Internal - Change

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8
Q

ffective Supervisory Practices

Where do Adhocracy skills fall on the Competing Values Framework

A

External - Change

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9
Q

ffective Supervisory Practices

Where do Hierarchy skills fall on the Competing Values Framework

A

Internal - Stability

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10
Q

ffective Supervisory Practices

Where do Market skills fall on the Competing Values Framework

A

External - Stability

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11
Q

ffective Supervisory Practices

Clan skills include

A

Communicating supportively, Building teams and teamwork, Empowering

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12
Q

ffective Supervisory Practices

Adhocracy skills include

A

solving problems creatively, articulating a vision, fostering innovation

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13
Q

ffective Supervisory Practices

Market skills include

A

motivating others, gaining power and influence, managing conflict

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14
Q

ffective Supervisory Practices

Hierarchy skills include

A

managing personal stress, managing time, managing self-awareness, analytical problem solving

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15
Q

ffective Supervisory Practices

Leaders ______, ______, _________.

A

set direction, articulate orgs vision, and transform individuals and the org

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16
Q

ffective Supervisory Practices

Managers ______, ______, _______ and______.

A

administer, monitor, direct, and refine current performance.

17
Q

ffective Supervisory Practices

Managers __________; Leaders ________.

A

Managers do things right, Leaders do the right things.

18
Q

ffective Supervisory Practices

A mission statement generally describes what an organization ____ __ ___.

A

wants to do

19
Q

ffective Supervisory Practices

A vision statement generally describes what an organization ___ ___ ___.

A

wants to be

20
Q

ffective Supervisory Practices

What does a goal state?

A

What must be done, who must do it, and when it must be completed.

21
Q

ffective Supervisory Practices

Who is often the best source of ideas on how to get the job done effectively and efficiently?

A

Employees, who are closest to the work

22
Q

ffective Supervisory Practices

Employees who _____ do what needs to be done even when the supervisor is not present.

A

self-manage

23
Q

ffective Supervisory Practices

Four characteristics of supervisors who have the best chance of ID’ing and resolving problems early on?

A
  1. approachable 2. constantly evaluate risks and problems 3. actively watch for small signs of trouble 4. look for trends or patterns
24
Q

ffective Supervisory Practices

To catch problems while they are still small, it is important to develop _______.

25
# ffective Supervisory Practices Although it is often assumed that what workers want most is more money, over a hundred studies conducted during the past forty years have shown...
...that employees also want to have more control over their work.
26
# ffective Supervisory Practices One excellent way to mak jobs more interesting is to ____ ____ the members of your work team.
cross-train
27
# ffective Supervisory Practices Be a ____, not a ____.
be a leader, not a boss.
28
# ffective Supervisory Practices Involve employees in _____ ______ _____ for the work group.
Involve employees in setting clear goals for the work group.
29
# ffective Supervisory Practices Where possible, integrate employees' _____ ______ with those of the organization.
personal goals
30
# ffective Supervisory Practices Build and ____ a work team.
maintain
31
# ffective Supervisory Practices Delegate ____ _____ authority while maintaining your ______ authority.
Delegate task-related authority while maintaining your supervisory authority.
32
# ffective Supervisory Practices Strive to make jobs more ____ and ____.
intersting and challenging