Copy of ESP Ch 02 - Sheet1

Question 1

ffective Supervisory Practices

Four categories of Competing Values Framework

Answer 1

clan skills, adhocracy skills, market skills, hierarchy skills

Question 2

ffective Supervisory Practices

Two axes of Competing Values Framework

Answer 2

Internal maintenance vs external positioning and Flexibility/Change vs Stability/Control

Question 3

ffective Supervisory Practices

Flexibility/Change skills in Competing Values Framework

Answer 3

Clan skills and Adhocracy skills

Question 4

ffective Supervisory Practices

External Positioning skills in Competing Values Framework

Answer 4

Adhocracy skills and Market skills

Question 5

ffective Supervisory Practices

Stability/Control skills in Competing Values Framework

Answer 5

Hierarchy skills and Market skills

Question 6

ffective Supervisory Practices

Internal Maintenance skills in Competing Values Framework

Answer 6

Clan skills, and Hierarchy skills

Question 7

ffective Supervisory Practices

Where do Clan skills fall on the Competing Values Framework

Answer 7

Internal - Change

Question 8

ffective Supervisory Practices

Where do Adhocracy skills fall on the Competing Values Framework

Answer 8

External - Change

Question 9

ffective Supervisory Practices

Where do Hierarchy skills fall on the Competing Values Framework

Answer 9

Internal - Stability

Question 10

ffective Supervisory Practices

Where do Market skills fall on the Competing Values Framework

Answer 10

External - Stability

Question 11

ffective Supervisory Practices

Clan skills include

Answer 11

Communicating supportively, Building teams and teamwork, Empowering

Question 12

ffective Supervisory Practices

Adhocracy skills include

Answer 12

solving problems creatively, articulating a vision, fostering innovation

Question 13

ffective Supervisory Practices

Market skills include

Answer 13

motivating others, gaining power and influence, managing conflict

Question 14

ffective Supervisory Practices

Hierarchy skills include

Answer 14

managing personal stress, managing time, managing self-awareness, analytical problem solving

Question 15

ffective Supervisory Practices

Leaders ______, ______, _________.

Answer 15

set direction, articulate orgs vision, and transform individuals and the org

Question 16

ffective Supervisory Practices

Managers ______, ______, _______ and______.

Answer 16

administer, monitor, direct, and refine current performance.

Question 17

ffective Supervisory Practices

Managers __________; Leaders ________.

Answer 17

Managers do things right, Leaders do the right things.

Question 18

ffective Supervisory Practices

A mission statement generally describes what an organization ____ __ ___.

Answer 18

wants to do

Question 19

ffective Supervisory Practices

A vision statement generally describes what an organization ___ ___ ___.

Answer 19

wants to be

Question 20

ffective Supervisory Practices

What does a goal state?

Answer 20

What must be done, who must do it, and when it must be completed.

Question 21

ffective Supervisory Practices

Who is often the best source of ideas on how to get the job done effectively and efficiently?

Answer 21

Employees, who are closest to the work

Question 22

ffective Supervisory Practices

Employees who _____ do what needs to be done even when the supervisor is not present.

Answer 22

self-manage

Question 23

ffective Supervisory Practices

Four characteristics of supervisors who have the best chance of ID’ing and resolving problems early on?

Answer 23

1. approachable 2. constantly evaluate risks and problems 3. actively watch for small signs of trouble 4. look for trends or patterns

Question 24

ffective Supervisory Practices

To catch problems while they are still small, it is important to develop _______.

Answer 24

empathy

Question 25

ffective Supervisory Practices

Although it is often assumed that what workers want most is more money, over a hundred studies conducted during the past forty years have shown…

Answer 25

…that employees also want to have more control over their work.

Question 26

ffective Supervisory Practices

One excellent way to mak jobs more interesting is to ____ ____ the members of your work team.

Answer 26

cross-train

Question 27

ffective Supervisory Practices

Be a ____, not a ____.

Answer 27

be a leader, not a boss.

Question 28

ffective Supervisory Practices

Involve employees in _____ ______ _____ for the work group.

Answer 28

Involve employees in setting clear goals for the work group.

Question 29

ffective Supervisory Practices

Where possible, integrate employees’ _____ ______ with those of the organization.

Answer 29

personal goals

Question 30

ffective Supervisory Practices

Build and ____ a work team.

Answer 30

maintain

Question 31

ffective Supervisory Practices

Delegate ____ _____ authority while maintaining your ______ authority.

Answer 31

Delegate task-related authority while maintaining your supervisory authority.

Question 32

ffective Supervisory Practices

Strive to make jobs more ____ and ____.

Answer 32

intersting and challenging