Copy of ESP Chapter 11 - Questions - Sheet1 Flashcards
ffective Supervisory Practices
changed monitored - 2 dimensions
sequential phases in transition from 1 way of working to another AND progressive shifts in attitude and behavior
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a model of the change process
chart to understand change process
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steps in change project
ID need, ID desire, design solution, develop process, impleent
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attitudes and behavior towards change
awareness of need, support, knowledge of how, ability, reinforcement
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reason change fails
fail to develop strategy for change
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when use pilot project
if change sweeping/threatening
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compliance
feel they have to make change
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commitment
want to make change - works better
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participatory approach
mgt shares decision making power w/ employees
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what generates creative energey
time constraints - can increase productivity
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top priorities in analyzing work systems
efficiency and economy
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questions asked to streamline work methods (4)
which needs improving, what are steps in job, what is better, is change good
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problem solving steps (9)
name problem, brainstorm about causes, select cause, ID desired change, brainstorm solution, choose solution, write plan, implement plan, eval
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if you can name the problem, you are more than __% of way to resolving it
60 %
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80/20 rule
80% of problems are caused by 20% of causative factors
