Copy of ESP Ch 07 - Sheet1

Question 1

ffective Supervisory Practices

Effective supervisors treat performance evaluations as a ______ process.

Answer 1

continuous

Question 2

ffective Supervisory Practices

The evaluation process establishes _____ that you and the employee can use to measure performance.

Answer 2

benchmarks

Question 3

ffective Supervisory Practices

A formal evaluation process does two things:

Answer 3

1) enables you to develop job standards 2) helps standardize performance evaluation

Question 4

ffective Supervisory Practices

If supervisors make decisions on the basis of informal impressions, they will be…

Answer 4

…wrong most, if not all, of the time

Question 5

ffective Supervisory Practices

Why are informal impressions often wrong?

Answer 5

because we confuse our own values, needs, and attitudes with the behavior we observe in others; and we do not observe carefully enough.

Question 6

ffective Supervisory Practices

Evaluations should begin…

Answer 6

…the day a person accepts a job and a personnel file is opened

Question 7

ffective Supervisory Practices

Evaluation should not be imposed on employees from…

Answer 7

….outside or above

Question 8

ffective Supervisory Practices

Goals should include actions that are specifically designed to…

Answer 8

…fulfill the responsibilities spelled out in the job descriptions

Question 9

ffective Supervisory Practices

Goals should be…

Answer 9

…challenging but realistic.

Question 10

ffective Supervisory Practices

Effective feedback is _________ feedback.

Answer 10

continuous

Question 11

ffective Supervisory Practices

The supervisor and employee should review goals frequently…

Answer 11

…during the first three to six months

Question 12

ffective Supervisory Practices

Should the employee be praised for all jobs completed satisfactorily and on schedule during the annual performance evaluation?

Answer 12

yes

Question 13

ffective Supervisory Practices

Should the employee be reprimanded for shortcomings during the annual performance evaluation?

Answer 13

no

Question 14

ffective Supervisory Practices

Each supervisor should have at least ___ formal evaluations interview each year with his employees.

Answer 14

one

Question 15

ffective Supervisory Practices

Should there be surprises in a formal interview?

Answer 15

no

Question 16

ffective Supervisory Practices

How much notice should be given to employees before their annual performance interview?

Answer 16

plenty, 7 to 14 days

Question 17

ffective Supervisory Practices

Where should the interview take place?

Answer 17

in a quiet neutral place, with no physical barriers between you and the employee

Question 18

ffective Supervisory Practices

What should be done at the beginning of the performance review meeting?

Answer 18

state the purpose and goals of the meeting

Question 19

ffective Supervisory Practices

What should be discussed first during the annual interview?

Answer 19

first discuss the performance ratings

Question 20

ffective Supervisory Practices

In the annual interview, what should be discussed after the performance ratings?

Answer 20

developing goals

Question 21

ffective Supervisory Practices

How should the interview be concluded?

Answer 21

with a summary of the major points, emphasizing the work that was accomplished, and plans for the next appraisal period

Question 22

ffective Supervisory Practices

What is a good way to record factual information about an employee’s progress?

Answer 22

the critical-incident log

Question 23

ffective Supervisory Practices

What law governs performance reviews?

Answer 23

Title VII Civil Rights Act of 1964

Question 24

ffective Supervisory Practices

Central Tendency Effect?

Answer 24

happens when supervisor rates everyone at the middle of the scale

Question 25

ffective Supervisory Practices

Recency Factor?

Answer 25

when supervisor rates employee on recent events, ignoring the rest of the appraisal period

Question 26

ffective Supervisory Practices

Halo Effect?

Answer 26

When a supervisor lets an employees performance in one area affect the rating of unrelated areas.

Question 27

ffective Supervisory Practices

Personal Bias?

Answer 27

when appraiser allows factors not related to job duties influence employees performance ratings.

Question 28

ffective Supervisory Practices

Leniency or Strictness?

Answer 28

the tendency of some supervisors to rate either too leniently or too harshly across the board