Conduct, Rules, Ethics & Professional Practice - Level 3 Flashcards
Eastcheap Court Project
Tell me more about this advice you gave to your colleague who was being treated disrespectfully. Which aspect of the rules of conduct do you consider these addresses? Explain.
I considered Rule 4 where members and firms must treat others with respect and encourage diversity and inclusion. I advised my colleague that if they felt as though they were not treated with respect in the situation then they should report the incident to their line manager and/or the Human Resources department in ISG who will be best placed to advise on actions going forward. I also advised that I help support them in the decision to report the incident and will be present in the meetings if they required me to be present.
Tell be about your experience in dealing with potential conflicts of interest?
I have been asked by unsuccessful subcontractors to disclose the details of the successful candidates bid as part of the feedback as to why they didn’t win the tender. I advised that this is an unethical practice that I would not be able to partake in.
What are the RICS procedures for dealing with such potential conflict of interest?
‘Members and firms identify actual and potential conflicts of interest throughout a professional assignment and do not provide advice or services where a conflict of interest or a significant risk of one arises, unless they do so in accordance with the current edition of Conflicts of interest, RICS professional standard.’
Give me an example where you dealt with a complaint from a stake holder, client, or subcontractor.
I have had complaints from subcontractors who have complained about late payment. I had therefore apologised on the companies behalf and noted their concerns which I forwarded to my manager and director for review, where I would advised that they would be contacted by my superior in due course.
What is the recommendation from the RICS procedures for dealing with complaints? Explain
A Firm shall operate a complaints handling procedure and maintain a complaints log. The complaints handling procedure must include an Alternative Dispute Resolution (ADR) mechanism that is approved by the Regulatory Board.
When is it unwise to give advice?
Do not provide advice or services where a conflict of interest or a significant risk of one arises, unless they do so in accordance with the current edition of Conflicts of interest, RICS professional standard.
