COMMUNICATION Flashcards
What is the protocol for communication?
CLASS
what is the protocol for breaking bad news?
SPIKES
what does C stand for in communication protocol?
context
what does L stand for in communication?
listen
what does A stand for in communication protocol?
acknowledge
what does the first S stand for in communication protocol?
strategy
what does the second S stand for in communication protocol?
summary
what does S stand for in the spikes protocol?
setting
what does P stand for in breaking bad news protocol?
perception
what does I stand for in breaking bad news protocol?
invitation
what does K stand for in breaking bad news protocol?
knowledge
what does E stand for in breaking bad news protocol?
explore
what does the second S stand for in breaking bad news protocol?
strategy
what factors does the COM-B model identify?
capability
opportunity
motivation
what does ARMPIT stand for in goal setting?
appropriate
realistic
measurable
positive
important
time-related
specific
what does SMART stand for in goal setting?
specific
measurable
attainable
relevant
time-bound
what is the RULE for motivational interviewing?
resist the urge to change pts course of action
understand its the pts reasons for change, not yours
listen
empower
what does OARS stand for for communication startegies?
open ended qs
affirmations
reflections
summaries
what are the 3 types of summaries in motivational interviewing?
collecting
linking
transitional
