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MODULE 6 > COMMUNICATION > Flashcards

COMMUNICATION Flashcards

1
Q

What is the protocol for communication?

A

CLASS

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2
Q

what is the protocol for breaking bad news?

A

SPIKES

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3
Q

what does C stand for in communication protocol?

A

context

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4
Q

what does L stand for in communication?

A

listen

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5
Q

what does A stand for in communication protocol?

A

acknowledge

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6
Q

what does the first S stand for in communication protocol?

A

strategy

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7
Q

what does the second S stand for in communication protocol?

A

summary

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8
Q

what does S stand for in the spikes protocol?

A

setting

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9
Q

what does P stand for in breaking bad news protocol?

A

perception

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10
Q

what does I stand for in breaking bad news protocol?

A

invitation

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11
Q

what does K stand for in breaking bad news protocol?

A

knowledge

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12
Q

what does E stand for in breaking bad news protocol?

A

explore

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13
Q

what does the second S stand for in breaking bad news protocol?

A

strategy

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14
Q

what factors does the COM-B model identify?

A

capability
opportunity
motivation

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15
Q

what does ARMPIT stand for in goal setting?

A

appropriate
realistic
measurable
positive
important
time-related
specific

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16
Q

what does SMART stand for in goal setting?

A

specific
measurable
attainable
relevant
time-bound

17
Q

what is the RULE for motivational interviewing?

A

resist the urge to change pts course of action
understand its the pts reasons for change, not yours
listen
empower

18
Q

what does OARS stand for for communication startegies?

A

open ended qs
affirmations
reflections
summaries

19
Q

what are the 3 types of summaries in motivational interviewing?

A

collecting
linking
transitional

MODULE 6 (69 decks)

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