Chapter 15: Coaching and Communication

Question 1

Communication

Answer 1

Process of sending and receiving messages through verbal and nonverbal means.

Question 2

Soft Skills

Answer 2

Personal attributes related to how well one works with others.

Question 3

Self-Awareness

Answer 3

Knowledge of one’s own habits, feelings and motivations.

Question 4

Nonverbal Communication

Answer 4

Exchange of information through wordless cues.

Question 5

Verbal Communication

Answer 5

The actual words we are using to communicate.

Question 6

Denotation

Answer 6

Literal meaning of a word.

Question 7

Connotation

Answer 7

Emotional or perceived meaning of a word.

Question 8

Active Listening

Answer 8

Act of mindfully hearing and attempting to comprehend the meaning of words spoken in a conversation.

Question 9

Receiving Stage

Answer 9

Intentional focus on hearing what the client is sharing.

Question 10

Understanding Stage

Answer 10

Identify meaning of what is being said.

Question 11

Remembering Stage

Answer 11

Relates to how much is remembered about what the client has shared.

Question 12

Evaluation Stage

Answer 12

Identify individual di erence and barriers key to program development and success.

Question 13

Responding Stage

Answer 13

Provide feedback shared by the client.

Question 14

Reflection

Answer 14

Paraphrasing words and emotions during active listening.

Question 15

Close-ended Question

Answer 15

Simple and direct question that can only be answered with a yes or no response.

Question 16

Open-ended Question

Answer 16

Questions that create an opportunity to share experiences and views.

Question 17

Probing Questions

Answer 17

Questions used when more detail or information is needed.

Question 18

Divergent Questioning

Answer 18

Broad questions that have no right or wrong answer.

Question 19

Rapport

Answer 19

A relationship based on mutual understanding and trust.

Question 20

Client-centered

Answer 20

Coaching approach in which clients are understood and program development is based on client needs and preferences.

Question 21

Empathy

Answer 21

The ability to identify with another person’s feelings, attitudes, or thoughts.