BK 20 Community Relations

Question 1

Every member has a personal obligation to what?

Answer 1

Be physically and mentally ready every time the alarm sounds

Question 2

What is the fire departments ultimate goal?

Answer 2

To leave the customer with a positive experience

Question 3

It is incumbent upon who to provide positive leadership?

Answer 3

Battalion and Company Officers

Question 4

Within a 6 to 12 month period, it is realistic that each station could identify how many percent of the major businesses in that area?

Answer 4

20% of the major businesseses

Question 5

What comprises the three level community liaison team?

Answer 5

Company involvement

Battalion level coordination

Division level guidance and support

Question 6

As part of our decentralization, request for community events should be handled by what level?

Answer 6

Lowest level possible

Question 7

Each event must be carefully evaluated for what three considerations?

Answer 7

Purpose of event

Intent

Level of FD participation requested

Question 8

What types of community events require fire chief approval?

Answer 8

Outside request for a ride along’s

Commercial use of FD stations/apparatus

Request for the CE (I think they mean chief engineer) to appear in person
*Notify Captain at CSU or CLO

Question 9

What types of community events require bureau commander approval?

Answer 9

Requests for CO’s to be placed CAV when MFC is unable to approve

RA’s CAV at events BC and EMS shall be notified
*normally RA’s will remain AVI

Question 10

All requests for a ride along must be made in writing to the Fire Chief a minimum of how many days in advance?

Answer 10

14 days in advance

Question 11

The ride along will be a one time only, ____ day maximum stay.

Answer 11

2 day maximum stay

Question 12

Who must complete an LAFD Indemnity Agreement (F-1109)?

Answer 12

Station Commander or Company Officer

Question 13

What steps shall the Station Commander take when receiving notification of an upcoming event?

Answer 13

Verify first-in district Identify possible levels of the commitment Determine number of resources to attend
Check BATT/STA calendar for conflicts If Station can handle, notify BC if needed and coordinate with BATT liaison officer if needed if station requires additional assistance, confer w/Batt liaison officer
Contact CSU or CLO telephonically for requests that require Fire Chiefs attendance
Submit summary of event to Batt liaison officer

Question 14

No associates, friends or family shall be permitted to ride along unless they meet what criteria?

Answer 14

The “Ride along” criteria

Question 15

Within a 6 to 12 month period, It is realistic that each station could implement how many community outreach activities at the fire station?

Answer 15

One activity

Question 16

For non-fire service professionals, ride along’s for observation purposes shall be limited to how many hours?

Answer 16

8 hours

Question 17

Through increased community involvement all department members will better understand the ____ that exist in the community they serve?

Answer 17

Challenges, issues, opportunities

Question 18

The determination of the primary concerns on which members of a fire station should focus the community oriented efforts are dependent on?

Answer 18

Physical and social make up

Question 19

Customer service begins with?

Answer 19

Respect and how we treat each other

Question 20

74% of our calls are?

6% are?

20% are?

Answer 20

74% = EMS 
6% = fires 
20% = service related calls

Question 21

The success of the fire stations community effort will be directly correlated to their understanding of the ____ of community involvement?

Answer 21

Purpose, needs and benefits

Question 22

The contact person requesting FD participation should be notified ____ regardless of the tuneup involvement?

Answer 22

Within 24 hours or ASAP