AUC 343 - LANGUAGE INTERPRETIVE SERVICES

Question 1

AUC 343 - LANGUAGE INTERPRETIVE SERVICES

THE DEPARTMENT HAS IMPLEMENTED A LINK WITH LANGUAGE LINE SERVICES TO PROVIDE IMMEDIATE OVER THE PHONE INTERPRETIVE SERVICES FOR MORE THAN 150 LANGUAGES, 24 HOURS A DAY, 7 DAYS A WEEK. WHAT ARE THE 3 PLACES THAT THIS SERVICE IS ACCESSED FROM?

Answer 1

• DEPARTMENT TELEPHONES
• PHONES LOCATED WITHIN A CIVILIAN RESIDENCE OR BUSINESS
• BATTALION OR DIVISION CELL PHONES

Question 2

AUC 343 - LANGUAGE INTERPRETIVE SERVICES

LANGUAGE IDENTIFICATION CARDS HAVE BEEN ISSUED TO ALL UNITS TO BE CARRIED ON THE APPARATUS. WHAT IS THE CORRECT PROCEDURE WHEN INTERACTING WITH A CIVILIAN AND A MEMBER ENCOUNTERS A LANGUAGE BARRIER?

Answer 2

• USE LANGUAGE CARD TO HELP IDENTIFY THE LANGUAGE
• SHOW CIVILIAN THE LANGUAGE LIST “POINT TO YOUR LANGUAGE AN INTERPRETER WILL BE CALLED”
• LANGUAGE LINE REP WILL BE ABLE TO ASSIST IN PINPOINTING LANGUAGE IF IT IS NOT POSSIBLY TO IDENTIFY LANGUAGE SPOKEN BY CIVILIAN

Question 3

AUC 343 - LANGUAGE INTERPRETIVE SERVICES

WHAT SHOULD YOU PROVIDE THE LANGUAGE LINE REP WITH?

Answer 3

• FDNY OPERATING CLIENT ID NUMBER
• PERSONAL CODE: FDNY UNIT ID
  ENGINE 287 = 5287 LADDER 136 = 7136
• IDENTIFICATION OF LANGUAGE REQUIRING INTERPRETATION

Question 4

AUC 343 - LANGUAGE INTERPRETIVE SERVICES

CAN YOU USE THE SPEAKER PHONE WHEN INTERACTING WITH THE LANGUAGE LINE REP?

Answer 4

YES

USE SPEAKER PHONE IF AVAILABLE

Question 5

AUC 343 - LANGUAGE INTERPRETIVE SERVICES

DOES THE LANGUAGE LINE INTERPRETATION SERVICES NEED TO BE DOCUMENTED?

Answer 5

YES

• DOCUMENT ON THE OFFICIAL FIRE REPORT OR
  PCR