418 Flashcards

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1
Q

我再也不去那家咖啡馆了!

为什么?发生了什么事?

这是我一周内第三次遇到糟糕的服务了。我不指望有五星级的待遇,但我希望服务行业的员工至少要有礼貌。

A

I’m never going to that coffee house again!

Why? What happened?

It’s the third time in a week that I’ve had lousy service. I don’t expect five-star treatment, but I do expect service industry employees to be at least civil.

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2
Q

这一次发生了什么?

我走进去,走到柜台前下订单。在那里工作的女人正在和她的朋友,也就是另一位顾客交谈。我站在那里,很明显需要被招呼,而她根本就不在乎。

A

What happened this time?

I walked in and went up to the counter to place my order. The woman working there was talking to her friend, another customer. I stood there, clearly needing to be waited on and she couldn’t have cared less.

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3
Q

你是说她甚至,没有欢迎(迎宾)你?

你在开玩笑吗?她一秒钟都没有停止说话。当她终于喘口气的时候,我告诉她我的订单。

A

You mean she didn’t even acknowledge you?

Are you kidding? She didn’t stop talking for one second. When she finally took a breath, I told her my order.

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4
Q

她给了我一个鄙视的眼神,最后转身去拿我的咖啡。她几乎是把它扔给了我。

好吧,也许她今天心情不好。至少你拿到了你的咖啡。

A

She gave me a dirty look and finally turned around to get my coffee. She practically threw it at me!

Well, maybe she was having a bad day. At least you got your coffee.

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5
Q

我拿到一杯咖啡,但不是我点的那种。当我意识到这一点时,我回到柜台前,她还在和她的朋友说话。我打断了她,告诉她我的单错了。

A

I got a cup of coffee, but not the kind I ordered. When I realized it, I went back to the counter and she was still talking to her friend. I interrupted her and told her that I got the wrong order.

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6
Q

我打断了她,告诉她我的单错了。她还厚颜无耻地试图告诉我,是我点错了单。她不仅不为自己的错误负责,还试图告诉我这是我的错!

A

She had the chutzpah to try to tell me that I had made a mistake in telling her my order. Not only did she not take responsibility for her mistake, she tried to tell me that it was my fault!

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7
Q

这真的很让人生气。你打算怎么做?

她和她的朋友谈了这么久,有一个好处就是我知道了她的名字。我会给经理打电话投诉的。

A

That’s really infuriating. What are you going to do?

One good thing about her talking with her friend for so long is that I got her name. I’ll be calling the manager to complain.

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8
Q

你是不是反应过激了?

不,我没有。她很幸运,我没有把咖啡倒在她头上。

A

Aren’t you overreacting?

No, I’m not. She’s lucky I didn’t pour the coffee over her head!

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