3.6.4 Elton Mayo and the human relations school

Question 1

Outline the findings of mayo in comparison to taylor

Answer 1

That scientific management (taylor) could not explain important aspects of peoples behaviour in the workplace. M

Question 2

Outline mayo’s study

Answer 2

Measured the impact on productivity of improving the lighting conditions in a factory. Testing the changes in lighting for one group of workers against a control group who had the original.

Question 3

Outline the findings of mayos studies.

Answer 3

That the extra engagement with employees led to feelings of self importance and self worth among the employees and increased their motivation.

Question 4

What could be suggested by mayos findings.

Answer 4

Recognition, belonging and security are more important in motivating.

Work is a group based activity.

Managers need to pay attention to individuals’ social needs and influence of their informal groups, as they exert significant influence over attitudes. `