3.3.4 (Promotion) Making marketing decisions: using the marketing mix Flashcards
Define advertising.
The process of communicating with customers or potential customers through specific media.
Define promotion.
In the context of marketing, the process of communicating with customers or potential customers. Can also describe communication with other interested groups, such as shareholders and suppliers.
What are the two types of promotion and advertising?
Informative or persuasive.
Outline informative promotion/advertising.
Intended to increase consumer awareness of the product and its features.
Outline persuasive promotion/advertising.
intended to encourage customers to purchase the product, usually through messages that emphasise its desirability.
What are the two categories of promotion?
Above the line promotion.
Below the line promotion.
Define above the line promotion.
Advertising through media (newspapers, television, radio, the cinema and posters).
Define below the line promotion.
All other promotions such as public relations, merchandising, sponsorship, direct marketing, personal selling and competitors.
Define the difference between advertising and promotion.
Advertising is one element of promotion, although it is often the key element in the promotional mix of a product.
What is the name of the model that is used to demonstrate the different aims of promotion?
AIDA.
What does AIDA stand for?
Attention.
Interest.
Desire.
Action.
Outline Attention in AIDA.
Get the attention of the consumer - raise awareness of the product amongst the target audience - advertising is used for awareness but is not informative.
Outline Interest in AIDA.
Promotional campaigns drip-fed over a period of time - various forms of media - to gain the interest of the customers.
Outline Desire in AIDA.
Promotions change from gaining interest, to providing more specific reasons for purchasing the product - involves informative advertising - desire is fuelled by imagery - promotions will mostly be persuasive rather than informative.
Outline Action in AIDA.
Converting the consumers desire into the act of purchasing the product. Point of sales displays, special offers etc - all popular methods of achieving this aim - impulse buy products will have greater success with in-shop promotions.