Using Sysdiagnose to Troubleshoot iOS or iPadOS Flashcards
Q: What is the primary function of sysdiagnose?
A: To extract information from iPhone and iPad devices and capture it in a log file.
Q: How can sysdiagnose logs be used?
A: To understand software or network issues and troubleshoot when direct access to the device is not possible.
Q: What devices does sysdiagnose support?
A: iPhone and iPad devices.
Q: What should you document when using sysdiagnose?
A: The date and time the issue occurred.
Q: Where can you find the Analytics Data on your device?
A: Settings > Privacy & Security > Analytics & Improvements > Analytics Data.
Q: What should you do if connecting your iPad to your Mac for the first time?
A: Confirm on your iPad that you trust your Mac and confirm trust in the Finder on Mac.
Q: Where is the sysdiagnose log file located on a Mac?
A: In the hidden Library folder: Macintosh HD/Users/username/Library/Logs/CrashReporter/MobileDevice/[device name]/DiagnosticLogs/sysdiagnose.
Q: What alternative method can be used to transfer the sysdiagnose log file to a Mac?
A: Use AirDrop to send the log file to the Downloads folder on your Mac.
Q: What app can be used to provide feedback to Apple on beta seeds of iOS and iPadOS?
A: The Feedback Assistant app.
Q: What is the first step to customize the Top Level Menu?
A: Tap the + button to add a new function.
Q: What function should be added to AssistiveTouch for sysdiagnose?
A: Analytics.
Q: What should you do after adding Analytics to AssistiveTouch?
A: Re-create the failure or behavior of the device you’re troubleshooting.
Q: What messages might appear when using AssistiveTouch for sysdiagnose?
A: “Diagnostics are in flight” and “Perform the following” with Send Feedback and Ignore options.
Q: Where do you go to access Analytics Data on your device?
A: Settings > Privacy & Security > Analytics & Improvements > Analytics Data.
Q: What should you do if you connect your iPad to your Mac for the first time?
A: Confirm trust between your iPad and Mac.
